Job Description

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Job summary

An opportunity has arisen for a Practice Manager to lead a busy GP Practice in Redhill, Surrey. Excellent leadership and teamwork skills are required in this interesting and varied role. The successful candidate will motivate and support a dedicated and experienced team to provide the highest level of care to patients.

Main duties of the job

The Practice Manager is responsible for the smooth day to day running of the practice and the delivery of services. This will include practice operation and development, partnership issues and population care, human resources management, risk management, facilities management and IT.

About us

Holmhurst Medical Centre is an established General Practice serving over 10,500 patients in the Redhill area. We are committed to providing high quality continuing care within the community and aim to provide a wide range of high-quality medical services.

The doctors, nurses, attached health care team and support staff strive to provide the best possible services to our patients.

We are a training practice for doctors, which means that doctors spend time with us (up to 12 months) in order to gain experience.

Job title:

Practice Manager

Reports to:

Partners

Responsible for:

All administrative staff and support for clinical staff

Hours:

30 hours per week over 4 days

Job Purpose

Responsible for the smooth and efficient running of the practice, to ensure that all non-clinical aspects of the practice are managed, so that partners and other medical staff are free to concentrate on clinical issues.

Key Result Areas

Practice Operation and Development Partnership issues and Population Care Human Resources CQC Risk Management Premises and Equipment Information Technology

Practice Operation and Development

Attend ICB meetings, taking responsibility for implementing actions agreed by partners that add value to the partnership

Support the partners by contributing to and reviewing progress against the targets and partnership strategy, taking remedial action as agreed by the partners

Implement care pathway processes and evaluate effectiveness

Act as the focal point of contact for secondary/tertiary care providers in the absence of GPs

Continually seek ways to contribute to the development of the practice by identifying new services or alternative means of delivering existing services

Maintain standards within the practice to ensure that clinical effectiveness compliance and audits results are achieved

Manage resource allocation, review available resources against competing demand and make evidence-based recommendations where needed

Manage complaints

Manage the Patient Participation Group (PPG)

Partnership Issues and Population Care

Attend partnership meetings to present and address non-clinical issues related to the practice

Monitor compliance of practice systems as outlined in the partnership agreement

Review reports on practice service performance indicators and agree changes to services provided ensuring full consultation with clinicians

Human Resources

Manage human resources to ensure the smooth running of the practice

Conduct regular staff meetings to identify opportunities for development and cascade information on the performance of the practice

Monitor effectiveness of staff meetings and evaluate actions implemented

Effectively schedule resources to meet workload demand

Manage the recruitment process and workforce planning for the practice, conducting recruitment and selection for all staff.

Evaluate training and development needs for all non-clinical staff and propose development plans

Implement and update employment policies and procedures to ensure compliance with statutory requirements

Manage the discipline and grievance procedure in conjunction with GPs for all staff below partnership level ensuring fairness and equity at all times

Conduct staff appraisals with all non-clinical staff and support GPs in managing the appraisal process for GPs and clinical staff

Identify performance issues among non-clinical staff and implement performance improvement plans as appropriate

Develop an awareness of individuals personal needs and provide pastoral support to minimise any adverse impact on the practice

Health and Safety

Conduct and review risk assessments and ensure all activities are conducted in accordance with statutory requirements

Oversee staff training on matters of health and safety

Financial Management

Understand how the contracts deliver the finance and ensure the practice maximises its potential

Establish appropriate systems and monitor targets, identify income generation opportunities and report under performance

Understand and validate claims and produce invoices, including for service charges

Work with the Business Manager to ensure sound management of the finances of the practice

CQC

Support CQC Registered Manager to comply with all CQC requirements

Risk Management

Take responsibility for implementing procedures to safeguard confidentiality and ensure compliance with statute and other guidelines

Investigate breaches in confidentiality and implement remedial action, which may include re-training staff

Oversee staff training on matters of risk assessment and ensure it is conducted in line with statutory requirements

Premises and Facilities Management

Ensure that the premises, facilities and equipment are well maintained with appropriate monitoring systems and that procedures are in place.

Information Technology

Plan, implement and oversee information flow systems for the practice to ensure that patients records are stored appropriately

Ensure data integrity and consistency by monitoring and training staff on data entry and data retrieval issues

Negotiate service contract for all IT systems and forecast upgrades as needed

Ensure all systems housekeeping and protocols are adhered to

Training Practice

Maintain the practice status as a Training Practice

Primary Care Network (PCN)

Support the GP Federation and PCN to deliver patient services

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality

The post-holder will strive to maintain quality within the Practice and will:

Alert other team members to issues of quality and risk Assess their own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance Work effectively with individuals in other agencies to meet patients' needs Effectively manage own time, workload and resources

Contribution to the Implementation of Services

The post-holder will:

Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect their own work Participate in audit where appropriate
Scope

Partners = 3

Responsible for team of approximately 18

Patient Population of circa 10,500+

Person Specification

Experience Essential:

Experience of working in a healthcare environment 5 years plus experience working in an operations role in the service sector Proficiency in IT systems Leadership skills
Desirable:

Experience gained in General Practice in a leadership role, ideally in Practice Management.
Experienced in:

Human Resources, Risk Management, Facilities management, Information Technology
Qualifications Essential:

Educated to A level standard
Desirable:

Qualification held in leadership and management Qualification in Practice Management
Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Job Types: Part-time, Permanent

Benefits:

Company pension On-site parking
Schedule:

Monday to Friday
Ability to commute/relocate:

Redhill, RH1 2NP: reliably commute or plan to relocate before starting work (required)
Experience:

working in a healthcare environment: 5 years (required) working in an operations role in the service sector: 1 year (preferred) leadership role within General Practice: 1 year (required) Human Resources: 1 year (required)
Work Location: In person

Job Types: Part-time, Permanent

Pay: 37,000.00-39,500.00 per year

Expected hours: 30 per week

Benefits:

Company pension On-site parking
Work Location: In person

Application deadline: 02/01/2026