Tooversee the operational services of the Practice optimising efficiency and financial performance. Ensure the Practice complies with UK legislation and both NHS and CQC regulations. The role will focus on compliance, HR and maintaining and developing processes to ensure quality and continuous improvement.
Main Responsibilities
The following are the core responsibilities of this role. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.
Staff Management
Oversee the recruitment and retention of practice employed staff, including salaried doctors and provide a general personnel management service including staff training and an overview of appraisals.
Ensure that recruitment procedures provide for appropriate checks on the suitability of staff offered employment and that staff personnel files contain records of references, qualifications, (annual) professional registration, and (annual) medical indemnity certification (where appropriate).
Maintain up-to-date human resources documentation including job descriptions, personnel specifications, employment contracts and personnel policies and ensure compliance with HR legislation.
Support and mentor staff, both as individuals and team members as necessary
Liaise closely with the manager team to ensure delegated human resource duties are maintained within practice policies and provide support as required.
Financial Management
Manage practice and staff budgets and seek to maximise practice income.
Analyse LES, DES, CCG, and other NHS or Public Health funded initiatives..
Manage the General/Personal Medical Services contract and budget and any annual review that is required by NHS England.
Ensure that targets are achieved within the Quality Outcomes Framework and enhanced services.
Ensure submission of enhanced services claims and receipt of claims.
Oversee an effective ordering system for medical and other practice supplies.
Liaise with practice accountants and bank manager.
Managing and processing partners' drawings, PAYE and pensions for practice staff
Manage contracts for services, i.e., cleaning, gardening, window cleaning etc.
Market the practice appropriately
Premises Management
Oversee cleaning, maintenance, safety, fire prevention and general security of the premises.
Arrange appropriate surgery contents and building insurance cover.
Manage the use by third parties of the premises and arrange for the payment of a service charge where appropriate.
Practice Organisation and Patient Services
Oversee the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities
Plan, co-ordinate and monitor staffing levels to ensure that there are adequate resources to efficient and effective services to patients and support to doctors.
Initiate and participate in new policies and procedures to aid and improve practice organisation and provision of services.
Review, update and oversee the implementation of practice policies, standards and guidance.
Produce agendas for practice meetings, produce weekly action point lists during meeting for agreement.
Investigate and respond to complaints in conjunction with other members of the practice team.
Investigate and record significant events, ensure anu learning is implemented.
Maintain records for and ensure CQC compliance.
Information Management and Technology
Keep abreast of the latest development in primary care it and use of information technology.
Manage the practice IT system, delegating staff to act as administrators..
Ensure compliance with IT security and Information security ensuring that the IG toolkit is completed each year.
Practice Communication
Give regular updates to partners regarding ongoing projects.
Ensure good communication to all relevant staff is maintained using the Practice Intranet.
Health and Safety
Ensure compliance with legislation relating to health and safety.
Ensure all risk assessment are completed and up to date.
Implement health and safety policies and procedures.
Ensure all accidents or dangerous incidents are investigated, recorded and reported where necessary and any follow up undertaken.
New Business Ventures
Working with the partners seek and analyse new business opportunities, including potential tenders.
Produce business cases as required.
Liaise closely with the partners on new projects.
Other
Key liaison with Primary Care Network, the PCN Manager and any ARRS staff who provide a supporting service at the organisation
Develop, implement and embed an efficient business resilience plan (BRP)]
Manage/support the Patient Participation Group
Maintain the organisation and NHS choices website
Person specification - Practice Manager
Qualifications
Educated to degree level in healthcare or business
D
Good standard of education with excellent literacy and numeracy skills
E
Leadership and/or management qualification
D
AMSPAR qualification
D
Experience
Experience of working with the general public
E
Experience of managing accounting procedures including budget and cash flow forecasting
E
Experience of managing large multidisciplinary teams
E
Experience of performance management including appraisal writing, staff development and disciplinary procedures
E
Experience of successfully developing and implementing projects
E
Experience of workforce planning, forecasting and development
D
NHS/primary care general practice experience
D
Experience of QOF and enhanced service management
D
Relevant health and safety experience
D
Skills
Ability to exploit and negotiate opportunities to enhance service delivery
E
Excellent communication skills (written, oral and presenting
E
Strong IT skills (generic)
E
Excellent leadership skills
E
Strategic thinker and negotiator
E
Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
E
Clinical system user skills
D
Effective time management (planning and organising)
E
Ability to network and build relationships
E
Proven problem solving and analytical skills
E
Ability to develop, implement and embed policy and procedure
E
Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
E
Personal qualities
Polite and confident
E
Flexible and cooperative
E
Flexible and cooperative
E
Excellent interpersonal skills
E
Motivated and proactive
E
Ability to use initiative and judgement
E
Forward thinker with a 'solutions' focused approach
E
High levels of integrity and loyalty
E
Sensitive and empathetic in distressing situations
E
Ability to work under pressure
E
Confident, assertive and resilient
E
Ability to drive and deliver change effectively
E
Other requirements
Flexibility to work outside of core office hours
E
Disclosure Barring Service (DBS) check
E
To be discreet and always maintain confidentiality
E
Full UK driving licence
E
Essential
-
E
Desirable - D
Job Types: Full-time, Permanent
Pay: 35,000.00-54,162.44 per year
Benefits:
Company pension
Cycle to work scheme
Employee discount
On-site parking
Schedule: