Job Description

We are a friendly, well-established GP practice in South Norwood seeking an experienced and motivated Practice Manager to join our team.
Main duties of the job
This is a key leadership role with responsibility for the overall management and day-to-day operations of the practice, ensuring services run smoothly, safely, and in line with NHS and regulatory requirements. Working closely with the GPs and the clinical team will play a vital role in maintaining high standards of care, supporting staff, and driving service improvement.
About us
You will be joining a close-knit, supportive practice serving a patient population of under 6,000, where teamwork, mutual respect and patient-centred care are at the heart of everything we do.
Our multidisciplinary team is made up of 4 GPs, 2 Practice Nurses, a Healthcare Assistant, and a wider clinical support network including a Clinical Pharmacist, Pharmacy Technician, Social Prescribing Link Worker and First Contact Physiotherapy Practitioner, all backed by a dedicated and experienced administrative team.
We foster a positive, collaborative working atmosphere with a strong work ethic and a shared commitment to delivering high-quality care while supporting one anothers development and wellbeing.
We are now seeking a forward-thinking and motivated Practice Manager to lead the practice, nurture our team culture and help drive the continued growth and success of the organisation.
Details
Date posted
14 December 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A5834-25-0006
Job locations
The Selhurst Medical Centre
27 Selhurst Road
London
SE25 5QA
Job description
Job responsibilities
Key Responsibilities

• Overall responsibility for the day-to-day operational management of the practice
• Leadership, line management, and development of the administrative and non-clinical team
• Supporting GP Principal with strategic planning and service development
• Ensuring compliance with CQC standards, NHS contractual requirements, and information governance
• Managing policies, procedures, and clinical governance frameworks
• Overseeing patient services, complaints, and feedback in line with NHS guidance
• Managing workforce planning, recruitment, induction, appraisals, and training
• Promoting staff wellbeing, engagement, and a positive team culture
• Liaising with external stakeholders including the PCN, ICB, and other NHS organisations
• Oversight of IT systems, estates, and health & safety
• Supporting digital transformation and continuous improvement initiatives

Job description
Job responsibilities
Key Responsibilities

• Overall responsibility for the day-to-day operational management of the practice
• Leadership, line management, and development of the administrative and non-clinical team
• Supporting GP Principal with strategic planning and service development
• Ensuring compliance with CQC standards, NHS contractual requirements, and information governance
• Managing policies, procedures, and clinical governance frameworks
• Overseeing patient services, complaints, and feedback in line with NHS guidance
• Managing workforce planning, recruitment, induction, appraisals, and training
• Promoting staff wellbeing, engagement, and a positive team culture
• Liaising with external stakeholders including the PCN, ICB, and other NHS organisations
• Oversight of IT systems, estates, and health & safety
• Supporting digital transformation and continuous improvement initiatives

Person Specification
Experience
Essential

• Previous experience in GP practice management or a senior healthcare operational role
• Strong leadership, people management, and communication skills
• Excellent organisational skills with the ability to manage competing priorities
• Good understanding of NHS primary care operations and regulatory requirements
• Ability to work independently and proactively within a small practice environment
• Knowledge of EMIS Web and other NHS systems

Desirable

• Desirable:
• Practice Management qualification or equivalent experience
• Experience preparing for and supporting CQC inspections
• Experience working within a Primary Care Network

Person Specification
Experience
Essential

• Previous experience in GP practice management or a senior healthcare operational role
• Strong leadership, people management, and communication skills
• Excellent organisational skills with the ability to manage competing priorities
• Good understanding of NHS primary care operations and regulatory requirements
• Ability to work independently and proactively within a small practice environment
• Knowledge of EMIS Web and other NHS systems

Desirable

• Desirable:
• Practice Management qualification or equivalent experience
• Experience preparing for and supporting CQC inspections
• Experience working within a Primary Care Network

Skills Required