Job Description

We have an exciting opportunity for a Practice Manager to lead our successful established team at the Lambert Medical Centre, Thirsk.

We are looking for someone to lead and manage our Practice, helping us to meet our objectives, whilst maintaining our strong values of providing a responsive, safe, and high-quality service for our patients, in a supportive and efficient environment. We strive to ensure that our team can work in a trusting and fulfilling environment in which they can develop, learn and thrive.

You must be experienced, dynamic, highly organised and enthusiastic, with outstanding leadership skills, a good head for business and a large heart for people with excellent communication and team skills. You will have vision, be adaptable, and conscientious. The successful candidate will work closely with the Partners and our excellent deputy PM, supported by fantastic administrative and clinical teams, to ensure the smooth day to day running of the practice, fulfilling all necessary management duties as agreed with the Partnership.

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We are part of Hambleton South PCN in which the practice managers enjoy a supportive and collaborative working relationship, and also part of Heartbeat Alliance GP federation.

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Overview

You will be responsible for the caring, compassionate, efficient and profitable running of the practice, and maintaining a happy and committed team.

Key requirements include:

Managing the day to day operations of the practice Excellent communication skills and ability to act sensitively and effectively Robust finance and business skills Strategic thinking Delivering against key targets Detailed knowledge and skills of HR Ensure compliance with CQC requirements / assessments Lead practice meetings Handling and diffusing complaints Excellent IT knowledge and experience Able to self motivate, prioritise, organise and delegate workload. Ensure practice policies and standards are complaint with various legislation and regulations Develop and coordinate systems to improve efficiency and effectiveness of the practice Oversight of practice processes in each team
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Key Responsibilities

Finance

Submit monthly staff payroll for processing Ensure all services are claimed and maximise activity Manage all staff pension administration Maintain standards of financial probity Understand / report on financial implications of contract or legislative changes. Manage the practice accounts, ensuring that complete records are made of all transactions Manage the practice bank accounts and practice loan Liaise with practice accountant to resolve queries and ensure a smooth end of year process. Manage all income / expenditure to ensure healthy cashflow Monitor cashflow and prepare reports / forecasts for partners as requested. Process and complete VAT returns Renew / appoint (with partner input) Insurers for buildings / medical indemnity / public liability etc Utility suppliers Manage cash / cheque / card payments Be accountable for ordering and maintaining all supplies / equipment Be accountable for achievement of QOF / PCN / enhanced services targets and payments

HR

Ensure personnel records are maintained for all staff, including DBS checks, absences and training records Ensure mandatory and personal development training is completed Responsible for the Recruitment, Induction and training of new staff Guide, coordinate and plan staff training to meet development needs Oversee in house education sessions for clinicians and staff Oversee annual performance and appraisal process Maintain all personnel records i.e. Sickness training contracts etc. Keep up to date on changes to employment legislation Maintain effective communication with all departments and all staff Manage any disciplinary / disputes / dismissal's Oversee and plan annual staff meetings and social activities Manage surgery advertising and recruitment activity Maintain current employment policies Ensure all required indemnity insurance in place and up to date Oversee booking of locums for clinical sessions Annual leave calculations and oversight

Premises / Health & Safety

Management of the premises including Health and Safety aspects, ensuring compliance with health and safety legislation including risk assessments and compliance with mandatory training Management of contracted services Overall responsibility for infection control policy Responsible for the procurement of practice equipment supplies and services ensuring best value Oversee building maintenance and repairs Handle all maintenance contracts for cleaning, gardening, waste removal etc. Ordering of consumables equipment as appropriate Maintain building security and systems Ensure safe access for patients in all weather conditions Review and organise policies, procedures, risk assessments Maintain all required insurance for buildings, staff and third parties Investigate all accidents and incidents and make necessary reports

Communication and Engagement:

The post-holder should recognise the importance of effective communication within the team and with external organisations and be able to:

Communicate effectively with other team members Communicate effectively with patients and carers Communicate effectively with external organisations such as NHS commissioners, CQC, local trusts, 3rd sector organisations and our PCN and local practices. Recognise people's needs for alternative methods of communication and respond accordingly Be an ambassador for the practice when dealing with any outside agencies

Information Technology

Implementation and maintenance of all associated requirements, upgrades, security and services supporting the practice's IT systems. This includes (but not limited to): Systmone, ICE, email, attached devices / software such as ECG/BP machines Audit and maintain confidentiality of information Oversee IT to ensure currently effective and up to date Management of the telephone system Ensure business continuity and disaster recovery plan current and in place Maintain practice website and social media accounts

Information Governance

Fulfil the role of data protection officer / caldicott guardian for the practice and ensure compliance with all legal requirements Ensure GDPR compliance and IG toolkit is completed annually Advise partners on data security matters, taking advice as necessary Implement data sharing and patient opt out mechanisms as needed Review and approve data sharing requests from other organisations Handle patient queries regarding use of their data Ensure staff are appropriately trained in IG and data security Audit access and use of patient data as needed

Strategy & Business Development

Lead change and continuous improvement Anticipate and plan for changes to contracts & staffing by identifying new business opportunities and succession planning Market and promote the practice appropriately Proactively contribute to practice strategy, and evaluate performance against strategic and operational objectives. Engage with local system partners including the PCN and ICB+ICS to represent practice and primary care views.

Patient Services

Ensure that the Practice complies with NHS contractual obligations in relation to patient care Ensure reception and administration teams are appropriately trained to manage patient inquiries and appointments Oversee appointment system and track capacity and demand as needed Oversee Patient Liaison team Maintain Registration Policies and monitor patient turnover Manage the interface with the PPG members organising a regular programme of meetings Manage any complaints and queries, ensuring they are fully investigated and responded to in line with NHS standards. Ensure all complaints are recorded for reference and reporting. Monitor and report trends or concerns Responsible for managing all public information such as patient leaflets / website content. Be champion for all patients Oversee delivery of patient services / contracts (core GMS, QOF, enhanced services, PCN)

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Personal / Professional development

Support all staff to develop their potential in the practice and the NHS Proactively develop own skills and capabilities in accordance with the requirements of the role Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Miscellaneous

Other duties which may be decided upon by the partners from time to time to ensure the smooth running of the practice.
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Please apply by CV and covering letter.

Informal discussions and visits are welcome

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For the full job description and person specification, please visit: www.lambertmedicalcentre.co.uk

Job Types: Full-time, Permanent

Pay: 45,000.00-55,000.00 per year

Benefits:

Company pension Free flu jabs Free parking On-site parking
Work Location: In person