Job Description

Primary Responsibilities Identifies patient service requirements by establishing personal rapport with potential and actual patients and other persons in a position to understand service requirements. Maintains nursing guidelines by writing and updating policies and procedures. Maintains nursing operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. Maintains nursing staff by recruiting, selecting, orienting, and training nurses and auxiliary staff.



Completes patient care requirements by scheduling and assigning nursing and staff, following up on work results. Maintains nursing staff job results by coaching, counselling, and disciplining employees, planning, monitoring, and appraising job results. Establishes a compassionate environment by providing emotional, psychological, and spiritual support to patients, friends, and families. Promotes patient's independence by establishing patient care goals, teaching, and counselling patient, friends, and family and reinforcing their understanding of disease, medications, and self-care skills.



Provides information to patients and health care team by answering questions and requests. Resolves patient needs by utilizing multidisciplinary team strategies. Maintains safe and clean working environment by designing and implementing procedures, rules, and regulations, calling for assistance from other health care professionals. Protects patients and employees by developing and interpreting infection-control policies and protocols, enforcing medication administration, storage procedures, and controlled substance regulations.



Maintains patient confidence and protects operations by monitoring confidential information processing. Maintains documentation of patient care services by auditing patient and department records. Ensures operation of medical and administrative equipment by verifying emergency equipment availability; completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques. Maintains nursing supplies inventory by studying usage reports; identifying trends; anticipating needed supplies; approving requisitions and cost allocations.



Maintains a cooperative relationship among health care teams by communicating information; responding to requests; building rapport; participating in team problem-solving methods. Contributes to team effort by accomplishing related results as needed Secondary Responsibilities Be competent with Microsoft Word, Excel, E-Mail, TPP System One, Mjog, AccurX, QOF and Clarity Teamnet Responding to emails and telephone calls where appropriate. Develop and maintain effective communications at all levels throughout the surgery and outside agencies. Dealing with general enquiries from members of staff, patients, and the public in a polite and helpful manner.



Train all staff in the use of the clinical software and applications we use Be proactive with respect to personal and professional development and become fully conversant with new developments affecting the role Be compliant with personal development when training needs have been identified in the surgery Attend appropriate training courses and develop knowledge and skills in relation to the post (the surgery is committed to providing training and development opportunities for every employee) Ensure confidentiality is always maintained Exercise a duty of care for personal health and safety at work and to other employees of the surgery. Have an awareness and understanding of the surgeries Policies and Procedures. Undertake any other duties appropriate to the grade, required by the Managers Be a professional role model Be responsible for the leadership of the nurse team as a team leader on a daily basis Ensure the team members are fully aware of their roles and responsibilities. Undertake appraisals and reviews on a regular basis Sign off Annual leave and ensure appropriate cover of the department is always maintained with the rota Attend team leaders meetings and support other team leaders in different departments within the surgery.



Be responsible for Apprentices in your team, teaching and ensuring they reach their training potential Champion and lead quality improvement initiatives across your immediate team