Job Description

We are looking to recruit an experienced and enthusiastic Practice Operations Manager to join our management team. This is a pivotal role that ensures the smooth, efficient, and compliant running of the practices operations. The successful candidate will be responsible for day-to-day organisational management, of the practice, working closely with the Business Manager and a well-established management team.
Main duties of the job

• Lead and manage the daily operations of the practice.
• Ensure compliance with NHS and CQC requirements, as well as health and safety and data protection regulations.
• Support clinical teams in delivering high-quality patient care.
• Manage rotas, HR processes, staff development, and recruitment.
• Drive continuous improvement and contribute to strategic planning.

About us
Earnswood Medical Centre is a dynamic, five-partner teaching practice with a patient list size of approximately 17,500. With a strong reputation for training and development, we pride ourselves on offering high-quality, compassionate care in a supportive and professional environment. Our friendly team is committed to continuous improvement, innovation, and delivering outstanding services to our local community.
Details
Date posted
29 May 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
A1218-25-0008
Job locations
Eagle Bridge Health & Well Being Ctr
Dunwoody Way
Crewe
Cheshire
CW1 3AW
Job description
Job responsibilities
Job summary
To manage and coordinate all aspects of organisation functionality, motivating and managing staff, supporting financial performance through optimising efficiency, ensuring the organisation achieves its long-term strategic objectives in a safe and effective working environment.
Primary key responsibilities
The following are the core responsibilities of this role. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.
The Practice Operations Manager is responsible for:

• Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities

• Functional management of all clinical and administrative staff

• Direct line management of the following staff: All salaried GPs, Clinical Line Managers, IT Manager, Operations Manager and all other staff not line managed by the previous list.

• Managing the recruitment and retention of staff.

• Ensuring that all staff undertake a robust induction process, including staff employed via the PCN

• Establishing, reviewing and regularly updating job descriptions and person specifications ensuring all staff are legally and gainfully employed.

• Implementing and embedding an effective staff appraisal process

• Implementing effective systems for the resolution of disciplinary and grievance issues

• Ensuring compliance with HR legislation

• First line HR Lead.

• Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively

• Implementing and embedding an efficient business resilience plan (BRP) in conjunction with the Business Partner

• Leading change and continuous improvement initiatives; coordinating projects within the organisation as directed by the Business Partner.

• Ensuring the team reaches QOF targets (supported by the nursing and administrative leads

• Working with the Patient Services Manager, adopt a strategic approach to the management of all patient services matters

• Developing, implementing and embedding an effective communication strategy (internal)

• Ensuring the organisation maintains compliance with its NHS contractual obligations

• Actively encouraging and promoting the use of patient online services

• Publishing communications for internal and external use such as an organisation newsletter on a quarterly basis

• Liaising at external meetings as required

• Marketing the practice appropriately

• Supporting the management of the Patient Participation Group

• Supporting the Patient Services Manager when needed in the management of all complaints in line with current legislation and guidance.

• The management of the premises, including leading on health and safety aspects such as risk assessments and mandatory training

• Ensuring compliance with IT security and IG

• Coordinating the organisation diary, ensuring meetings are scheduled appropriately.

• Health & Safety Lead within the practice

• First point of contact with the building Manager

Job description
Job responsibilities
Job summary
To manage and coordinate all aspects of organisation functionality, motivating and managing staff, supporting financial performance through optimising efficiency, ensuring the organisation achieves its long-term strategic objectives in a safe and effective working environment.
Primary key responsibilities
The following are the core responsibilities of this role. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.
The Practice Operations Manager is responsible for:

• Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities

• Functional management of all clinical and administrative staff

• Direct line management of the following staff: All salaried GPs, Clinical Line Managers, IT Manager, Operations Manager and all other staff not line managed by the previous list.

• Managing the recruitment and retention of staff.

• Ensuring that all staff undertake a robust induction process, including staff employed via the PCN

• Establishing, reviewing and regularly updating job descriptions and person specifications ensuring all staff are legally and gainfully employed.

• Implementing and embedding an effective staff appraisal process

• Implementing effective systems for the resolution of disciplinary and grievance issues

• Ensuring compliance with HR legislation

• First line HR Lead.

• Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively

• Implementing and embedding an efficient business resilience plan (BRP) in conjunction with the Business Partner

• Leading change and continuous improvement initiatives; coordinating projects within the organisation as directed by the Business Partner.

• Ensuring the team reaches QOF targets (supported by the nursing and administrative leads

• Working with the Patient Services Manager, adopt a strategic approach to the management of all patient services matters

• Developing, implementing and embedding an effective communication strategy (internal)

• Ensuring the organisation maintains compliance with its NHS contractual obligations

• Actively encouraging and promoting the use of patient online services

• Publishing communications for internal and external use such as an organisation newsletter on a quarterly basis

• Liaising at external meetings as required

• Marketing the practice appropriately

• Supporting the management of the Patient Participation Group

• Supporting the Patient Services Manager when needed in the management of all complaints in line with current legislation and guidance.

• The management of the premises, including leading on health and safety aspects such as risk assessments and mandatory training

• Ensuring compliance with IT security and IG

• Coordinating the organisation diary, ensuring meetings are scheduled appropriately.

• Health & Safety Lead within the practice

• First point of contact with the building Manager

Person Specification
Experience
Essential

• Experience of working with the general public
• Experience of working in a General Practice healthcare setting
• Experience of managing multidisciplinary teams
• Experience of performance management including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• Experience of workforce planning, and development
• NHS/primary care general practice experience
• Relevant health and safety experience

Qualifications
Essential

• Good standard of education with excellent literacy and numeracy skills

Desirable

• Educated to degree level in healthcare or business
• Leadership and/or management qualification

Knowledge & Skills
Essential

• Ability to exploit and negotiate opportunities to enhance service delivery
• Excellent communication skills (written, oral and presenting)
• Strong IT skills (generic)
• Excellent leadership skills
• Strategic thinker and negotiator
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• Clinical system user skills
• Effective time management (planning and organising)
• Ability to network and build relationships
• Proven problem solving and analytical skills
• Ability to develop, implement and embed policy and procedure
• Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions

Person Specification
Experience
Essential

• Experience of working with the general public
• Experience of working in a General Practice healthcare setting
• Experience of managing multidisciplinary teams
• Experience of performance management including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• Experience of workforce planning, and development
• NHS/primary care general practice experience
• Relevant health and safety experience

Qualifications
Essential

• Good standard of education with excellent literacy and numeracy skills

Desirable

• Educated to degree level in healthcare or business
• Leadership and/or management qualification

Knowledge & Skills
Essential

• Ability to exploit and negotiate opportunities to enhance service delivery
• Excellent communication skills (written, oral and presenting)
• Strong IT skills (generic)
• Excellent leadership skills
• Strategic thinker and negotiator
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• Clinical system user skills
• Effective time management (planning and organising)
• Ability to network and build relationships
• Proven problem solving and analytical skills
• Ability to develop, implement and embed policy and procedure
• Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions