Job Description

Due to retirement we have a rare vacancy to recruit a Practice Patient & Operations Manager to join our expanding, friendly and supportive team to help lead our organisation on a full time or part time basis.

Key responsibilities will include:

Management of daily operations of the surgery Adopt a strategic approach to the development, delivery and management of patient services whilst ensuring all patients have a positive experience Oversee and manage our appointments system Support staff in the daily running of the surgery Work in collaboration with our Primary Care Network Monitor and help support the delivery of QOF Estate management Health & Safety Lead Deal with practice complaints and learning events Liaise with external users of the building Support HR partner with HR in conjunction with HR consultants
Person specification:

Operational or practice management experience desired but not essential Confident leader with excellent communication and organisational skills Familiarity with SystmOne desired but not essential Able to work under pressure and manage multiple priorities effectively Self motivated with a forward thinking, solution-focused approach The ability to develop, implement and embed policies, procedures and guidelines The ability to cope with working in an ever-evolving environment and able to cope with regular changes to ways of working Ability to train staff
The post offers:

Competitive salary depending on experience NHS pension scheme Free parking 5 weeks annual leave plus bank holidays
Job Types: Full-time, Part-time, Permanent

Benefits:

Company pension On-site parking
Work Location: In person