Job Description

Staffing and People Management Evaluate, organise and oversee staff induction and training and ensure that all staff are adequately trained to fulfil their role. Support Group Practice Manager in workforce planning and co-ordinating the recruitment, induction and training of new staff. Planning and recruitment of Locum cover. Prepare weekly/monthly shift planning for Practice Staff, (including clinical and non-clinical) and arranging cover (including locum cover) when necessary.



Identify training and development needs for Practice staff. To monitor staff annual leave, sickness and absence and mitigate any impact to practice staffing rotas. Ensure all Practice staff are aware of the need for confidentiality, both of patient and practice information. Create a team culture and professional working environment within the teams and sites, developing the team to reach their goals with a program of coaching, supporting and motivating staff to promote effective team working and individual capability in a performance driven function.



Monitoring Practice Performance and Targets To read and be aware of all the primary Care KPIs and relevant targets and contractual obligations and work towards achieving these, including: Enhanced Services Locally Commissioned Services QOF (Quality Outcomes Framework) GP Contract Medicines Management and additional Services. Health check Stop smoking and much more To be updated with specifications on an annual and ad hoc basis of all requirements. Monitor and evaluate performance of the Practice team against objectives; identify and manage change Monitor quality of workload delivered by the team and make sure all workload is completed daily and collectively by the whole team. To plan and implement processes to achieve targets with GPs, Nurses and Group Practice Manager Support and work with Group Practice Manager, General Practitioners, Nurses and administrative staff to achieve targets.



Strategic Management and Planning Keep abreast of current affairs and identify potential threats and opportunities. Contribute to Practices strategic priorities, formulation of objectives and research and development of ideas for future Practice development. Undertake required and agreed tasks, taking full responsibility for them. Play an active part in development and maintenance of effective communication both within the Practice and with relevant outside agencies.



Assist in assessment and evaluation of accommodation requirements. Financial Management Understand and report on the financial implications of contract and legislation changes. Manage appropriate systems for handling and recording of petty cash. Report efficiently to Group Practice Manager and to the finance department all required monthly KPIs.



Be efficient in purchasing and stock control. Organisational Convene meetings, prepare agendas, write minutes and ensure distribution of minutes with action logs as necessary. Take active part in development of Practice protocols and procedures, review and update as required. Ensure that cleaning and hygiene standards are properly maintained, and adequate fire prevention and security systems are in place.



Ensure the procurement of Practice equipment, supplies and services within target budgets. Present performance reports in a clear and reasoned format for a variety of audiences including senior leadership team, commissioners and presentation of committee reports. Patient Services Adopt a strategic approach to the development and management of patient services. Ensure service development and delivery is in accordance with local and national guidelines.



Ensure that the Practice complies with NHS contractual obligations in relation to patient care. Maintain registration policies and monitor patient turnover and capitation. Oversee repeat prescribing systems Manage an effective appointments system ensuring all appointments are filled and with appropriate patients. Manage online triage requests ensuring all completed within a safe time period.



Oversee and organise surgery timetables, duty rotas and holiday cover Routinely monitor and assess Practice performance against patient access and demand management targets Develop and implement an effective complaints management system Willing to take active part with patient groups and patient engagement events. Information Management and Technology Ensure that analytical knowledge is applied and make sure that development and understanding of key essentials are met. These are: EMIS Docman Reporting Coding Creating template Motivate, support and monitor staff in the use of IT; organise, oversee and evaluate IT training. Ensure targets and monitoring standards for data entry and data collection are achieved.



Ensure and be aware of Practices effective IT data security, back-up, maintenance and disaster recovery plans in place Personal/Professional Development The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Take personal responsibility for mandatory training to be kept up to date. Quality The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk.



Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload and resources.



Communication The post-holder should recognise the importance of effective communication within the team and will strive to: Continually improve communication channels between senior leadership team and Practice staff. Communicate effectively with patients and carers. Contribution to the Implementation of Services Apply Practice policies, standards and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect own work.



Participate in regular audits. This is not an exhaustive list and ad hoc tasks will be assigned as appropriate. The duties of the post may be reviewed and, if appropriate, changed by discussion with the post holder to ensure the provision of effective and efficient services.