Job Description

Manchester (Salford) - Hybrid, with at least one day per week in our Media City office



Permanent

People. Not just lawyers



We're not your typical law firm - we're people with a passion for helping our clients and each other achieve the best possible outcomes. We are leading legal advisers to the insurance and commercial sectors across the UK & Ireland, known for our innovation, client focus, and long-lasting relationships. We do things differently, with a forward-thinking approach built around our clients' needs, supported by cutting-edge technology and a culture built around people from a wide range of backgrounds who are taking an equally wide range of routes to building their careers in law.

About the team



Our Counter Fraud team specialises in handling fraudulent and potentially fraudulent motor insurance claims. We work closely with insurer clients to protect their position and ensure compliance with SLAs, while delivering cost-effective and strategic fraud solutions. This is a fast-paced, dynamic team where collaboration and attention to detail are key.

What YOU'LL BE DOING:

Managing a varied caseload of primarily 1st party motor fraud files, and some 3rd party motor fraud files, on a delegated authority/hourly rate basis.

Making early and informed decisions on handling strategy:

Repudiate (policy voidance, indemnity decline, or fraud declinature)



Investigate (targeted enquiries, intel referrals, desktop/field escalation)



Validate (confirm indemnity, assess quantum, and progress to settlement)



Using proportionate investigation techniques aligned with client risk appetite.



Reviewing and advising on policy coverage issues including non-disclosure, misrepresentation, breach of conditions, and staged/contrived loss indicators.



Protecting the client's position on potential litigation, ensuring compliance with pre-action protocols and CPR.



Liaising with third-party solicitors, insurers, and clients; drafting documents and correspondence.



Attending on witnesses and clients remotely to obtain evidence and statements.



Managing time effectively using case management systems and seeing cases through to conclusion (excluding litigation).



Contributing to the financial success of the department through effective billing and payment collection.



What do I need?



Previous experience handling 1st party motor claims, particularly within fraud, indemnity, validation, or claims investigation.



Understanding of motor insurance policy wording, indemnity principles, fraud typologies, and claims validation techniques.



Experience within insurance, counter-fraud, or defendant PI/insurance litigation (desirable).



Strong organisational skills and ability to manage a fast-paced caseload.



Professional, confident telephone manner with the ability to challenge firmly but fairly.



Ability to produce clear written communication and use case management systems effectively.



Applications also welcomed from candidates without all of the above experience who demonstrate resilience, organisational skills, and a passion for combating fraudulent claims. Full training provided.



What's in it for you?

You'll enjoy:

25 days' annual leave (rising to 30 with service) + Holiday Buy Scheme



Life Insurance & Income Protection



Private Medical Insurance & Healthcare Cash Plan



Employee Assistance Programme & Digital GP services



Pension Scheme



Electric Car Scheme



Enhanced Maternity, Paternity & Adoption Leave



Hybrid & Flexible Working Options



Discounted Gym Membership & Employee Discount Hub



Flu & Eyecare Vouchers - and more!