Job Description

About Us

At the heart of the world's greatest golfing destination, the Old Course Hotel, Golf Resort & Spa is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times.

Part of Kohler Company, the Old Course Hotel, Golf Resort & Spa is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories.

Why Join Our Team?

There's never been a more exciting time to become part of the Old Course Hotel, Golf Resort & Spa. With a stunning transformation of our Kohler Waters Spa we're ready to offer an even more elevated and rejuvenating wellness experience.

As we enhance our commitment to five-star service and guest wellbeing, you'll have the opportunity to help shape unforgettable moments in a beautifully reimagined space. Whether through delivering our signature treatments, sharing expert product knowledge, or creating warm, welcoming guest interactions, your role will be essential in bringing our refreshed vision to life.

We're proud to be employer of choice - hiring for personality and nurturing potential. With comprehensive training on our treatments, clear pathways for career growth, and a supportive leadership team, you'll be empowered to thrive at one of Scotland's most iconic luxury destinations

As we enhance our commitment to five-star service and guest wellbeing, you'll have the opportunity to help shape unforgettable moments in a beautifully reimagined space. Whether through delivering our signature treatments, sharing expert product knowledge, or creating warm, welcoming guest interactions, your role will be essential in bringing our refreshed vision to life.

We're proud to be employer of choice - hiring for personality and nurturing potential. With comprehensive training on our treatments, clear pathways for career growth, and a supportive leadership team, you'll be empowered to thrive at one of Scotland's most iconic luxury destinations.

About the Role

We have an exciting opportunity to join our team as a Premier Spa Therapist. You will provide a luxurious experience for our residents and guests and ensure that all treatments are consistently performed to a standard which aligns with expectations within a five red star property. You will support the management team in training and developing Spa Therapists, inventory and product orders and driving retail sales.

Your responsibilities will include;

Responsible for maintaining the day-to-day cleanliness and hygiene of all treatment rooms in accordance with the Health and Safety legislation. To carry out all treatments according to the prescribed Kohler Waters Spa standards, be ready to train and overview therapists' trainings. Assist with beauty demonstrations as required, help to run any events within the Spa. Assist guests in providing accurate information to guests in a courteous manner; fill all reasonable guest requests or requirements; anticipates guest needs. Always display a high level of integrity and professionalism in dealing with guests, employees, and outside contracts. Daily maintenance of staff morale making sure all therapists are up to date with their retail targets, KPI and treatments knowledge. Display great morals and team working skills. Be aware of all resort facilities and services, hours of operation, key personnel, hotel policies, etc. Consistently hits retail targets. To be a role model; exhibit professionalism, receive no guest complaints, immaculate grooming, treatment area cleanliness, outstanding product knowledge and ability to listen.
To be successful in this role you will have the following qualities and experience:

100% trained & confident in ALL spa treatments Previous therapist experience Previous experience of working within a Customer Services environment Excellent interpersonal skills and feel at ease with people from all walks of life Commitment to providing a first-class welcome, and ensuring guests leave as satisfied customers Ability to deal calmly but firmly with the occasional "difficult" guests thereby reaching a satisfactory outcome Computer literacy skills Be able to work as part of a team. Be an excellent communicator but also a good listener. Be tactful and aware of the need for confidentiality.

Hours

Permanent Full Time & Part Time Available

Casual Contracts Available

Remuneration

29,536.00 + commission on treatments and product sales

14.20 per hour + commission on treatments and product sale

More information on commission provided upon application.

Benefits

Free meals and drinks in our complimentary staff canteen Discounts across the resort including in our restaurants, room rates, pro shop and golf course Wider group discounts within Kohler group. Free access to our on-site Kohler Waters Fitness including fully equipped gym, 20-metre pool, sauna and hot tub. Free access to mortgage advice Cycle2Work 24/7 access to the Employee Assistance Programme
The Old Course Hotel, Golf Resort and Spa is an equal opportunities employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics.

Job Types: Full-time, Part-time, Permanent, Zero hours contract

Pay: From 29,536.00 per year

Work Location: In person