Job Description

About the Venue:

We connect with up to 23,500 fans per show, Co-op Live continues to attract world-class talent and events, drawing comparisons to and surpassing the world's greatest live entertainment venues in show programming, sound, fan experience, premium hospitality, food and beverage, and more. The UK's largest live entertainment arena is driven by a dedicated team of music and live event lovers, passionate about offering every visitor, fan, artist, and partner an unrivalled experience, before, during and after every event, as well as giving back to our local community and our planet. Partnership is at our heart, with Co-op Live excelling through meaningful alliances with the likes of naming rights partner Co-op, united by a joint vision to be the very best. The first venue in the UK for owners and operators Oak View Group (OVG), Co-op Live spearheads expansion into Europe and rest of world, a jewel in the crown of a globally renowned portfolio.


Role Purpose:

Step into the spotlight and play a leading role in delivering unforgettable experiences! We're on the lookout for an exceptional Premium Account Manager to join our fast-paced and vibrant team in the live events industry.



As a key player in our client success team, you'll be the face of our premium services - managing high-value accounts, forging strong relationships, and ensuring our clients receive first-class experiences at every touchpoint. From onboarding to retention and everything in between, your role will be crucial in driving satisfaction, loyalty, and growth.


Responsibilities:

In this role you'll manage a dedicated portfolio of premium clients, guiding them through onboarding, delivering proactive support, and acting as their trusted advisor. You'll be focused on ensuring client satisfaction, resolving issues swiftly, and identifying opportunities to enhance their journey. By leveraging your insight and communication skills, you'll play a key role in hitting retention targets, driving revenue, and creating memorable event experiences.

What Co-op Live will give to you!

Alongside the benefit of working with an team of talented people, we want to help you get the best out of your work and have a work life balance.

Provide you with development opportunities and regular one to ones Set you up to succeed in your role Your wellbeing is at the forefront of our minds, we understand the importance of balancing work and personal commitments This is a onsite role, it's really important we work together to mobilise the biggest music and live entertainment arena in the UK

Salary: 35,000 - 40,000 dependent on experience + Benefits

25 days holiday plus bank holidays Employer pension scheme Private Health Care scheme - Vitality Life Assurance 4 x basic salary Eyecare vouchers WeCare Employee Assistance Programme to support you and your family Company sick pay scheme Enhanced family friendly benefits Office fruit & snacks Team social events

Knowledge, Skills and Experience:

To thrive in this role, you'll bring more than just experience - you'll bring a passion for people, a sharp commercial mindset, and a proactive attitude. With over five years in account management, sales or customer service, you'll know how to build long-lasting relationships and present with impact. You'll be calm under pressure, highly organised, and digitally confident, especially when navigating CRM tools like Microsoft Dynamics and ticketing platforms such as Ticketmaster Archtics.

Our Inclusion Commitments

Our venue is for the fans, the artists, everyone! Attracting a diverse workforce which reflects our local community is what will make our venue the best music venue in the UK!



We understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our

people

, improves our

service

, and raises our

excellence

. We are committed to creating a great place to work amplifying voices from all different backgrounds. There is something for everyone at Co-op Live, come and get involved.



If you do require any additional support or reasonable adjustments to support your application, please let us know and we will work with you to ensure you have everything you need. We will consider applications from all candidates who are able to demonstrate the required skills necessary to fulfil the role.


Employee Screening and Eligibility to Work:

We recognise the importance of safeguarding, dependent on role you may be required to undertake a Disclosure and Barring Service Check, details of which will be shared with you at interview.



If successful in your application, you will be required to provide eligibility to work evidence in line with the 'Eligibility to Work in the UK' requirements.