Job Description

With the Women's Rugby World Cup taking place here in England this year, it's an incredibly exciting time to join the RFU and working at the RFU means being part of the 'bigger picture' at England Rugby: to be rooted in our purpose, which is to enrich lives, introduce more people to rugby union & develop the sport for future generations. If our purpose resonates with you, and you recognise the value that sport can bring to people's lives, we'd love to work with you. An opportunity has arisen for a Premium Sales & Membership Executive to join the Debentures team on a permanent basis.

Job Title

Premium Sales & Membership Executive

Department

Debentures

Reports to

Debenture Membership Manager

Direct report(s)

None

Salary Banding

c. 30- 32,000 per annum

Job Level

Implement

Location

HQ - This role is contractually based at Allianz stadium, offering some flexibility to work from home.

Travel Requirements

None

Employment Type

Permanent

Working Hours

This is a full-time role, covering 35hrs per week

Application Information:

Please submit an anonymised CV (i.e. please exclude personal details). The closing date for applications will be the 23rd July at 5:00 PM. The RFU reserves the right to close this vacancy early if we receive sufficient applications. Applications may be considered whilst this vacancy is advertised.

Please note; we are currently experiencing an issue with applications from Hotmail and Outlook accounts. Please apply using a different email address if you typically use Hotmail/Outlook as we cannot guarantee that you will receive communications from us if you use these.

The Role:

The Rugby Football Union is looking for an experienced Membership Account Executive, who will play a key role in account management of Debenture members and contributing to the sale and renewal of England Rugby Debenture products as well as supporting the wider Premium sales team when required.


Reporting into the Debenture Memberships Manager, the role holder will be integral to growing and developing the Debenture membership product, enhancing the member experience.


Working closely with the Debenture sales team, across renewal campaigns and increasing membership retention, as well as implementing the Debenture membership benefits programme.

The Team:

The England Rugby Debenture Team is responsible for managing and supporting Debenture Members, who have priority access to tickets for matches at Allianz Stadium. This team plays a key role in ensuring an excellent experience for circa 6000 Debenture members, handling renewals, sales, and customer service inquiries while also working closely with hospitality and ticketing teams.

Some key responsibilities include:

Contribute to renewal campaigns for assigned premium Debenture membership accounts Manage Debenture membership benefits programme, planning and executing exclusive events and experiences. Work closely with internal teams (ticketing, hospitality partners, finance) to ensure seamless operations Identify opportunities to upsell or cross-sell premium seating and hospitality experiences Attend meetings and coordinate timelines for Debenture renewal projects, keeping the renewal on track. Work closely with the marketing team to promote membership benefits Updating finance documents ready for reporting when needed Process transactions, application forms and payments related to Debenture sales Working with the Membership services executive to ensure renewal admin is completed Assist the Debenture membership manager to provide insights on sales performance and contribute to forecasting reports Actively collaborate with colleagues to contribute to the development and delivery of the current strategic, business and operational plans. Act as an ambassador for, and promote the best interests of the RFU, including the promotion of our culture and core values - This Rose Means Everyone: Put The Team First, Shape The Future, Respect Each Other. Undertake other duties as may be required from time to time as are consistent with the responsibilities of the post and the needs of the organisation.

Qualifications, Skills & Experience:

The skills and attributes outlined in this description are not exhaustive and we welcome candidates who can bring different relevant experiences to the role.

Essential:

Previous Experience of account managing a membership product Expertise membership engagement & retention Ability to resolve complaints and navigate difficult conversations with members, ensuring issues are resolved professionally while maintaining a high standard of customer service. Outstanding communication and interpersonal skills. Proven team worker, working as part of a collective to achieve an overall target. Well organised and thorough, working well under pressure and must be self- motivated. Advanced skills in MS Office (Excel, Word, PowerPoint) Committed to driving forward inclusion in your role and day-to-day behaviours. Committed to embodying the ethos our culture by using our three core values - Put The Team First, Shape The Future, Respect Each Other - to guide your day-to-day decisions, actions and interactions. Committed to actively contributing and building an inclusive culture in your role and day to day behaviours.

Desirable:

Experience of dealing with High Net Worth individuals. Strong interest in major sporting events. Experience of operational event delivery.

Additional Information:

All role holders must maintain an appropriate standard of confidentiality. Any disclosures of confidential information (including personal information kept on computer or other media) made unlawfully outside the proper course of duty will be treated as a serious disciplinary offence. The role description, person specification, job level and job title may be subject to change at the discretion of the RFU and under business developments. Any changes will be communicated to the role holder as appropriate. We want you to have every opportunity to demonstrate your skills, ability and potential. If there is anything we could do to support you through your application or to provide the best environment for your interviews, including assistance or adjustment, please reach out to

recruitment@rfu.com.

During your application, we will ask questions about your identity. This information is considered highly confidential and will not be seen by hiring managers. You can find out more about why we ask these questions here . If you are a trans candidate applying for a job that requires a DBS check, please reach out to

recruitment@rfu.com

or directly to our safeguarding team (

safeguarding@rfu.com

) to use the confidential sensitive application route. This will provide applicants with the choice not to have any gender or name information disclosed on their DBS certificate.

We recommend keeping a copy of the JD to hand as you may wish to revisit the role requirements in the event you are invited to interview.

About England Rugby

England Rugby or Rugby Football Union (RFU) is the national governing body for rugby in England. We deliver three core activities, and our purpose is to enrich lives, introduce more people to rugby union and develop the sport for future generations.




Our core activities are:
Rugby - supporting rugby from grassroots to performance level Commercial - building partnerships and hosting matches and events Running the business - ensuring our organization and people can thrive


Our Culture




At England Rugby, one of our core objectives is to drive rugby union to better reflect the diversity of society. We are aware that rugby, and sports in general, has not always been as welcoming an environment for everyone as we would like, and we are working hard to make rugby a more inclusive space for all identities.




We believe hiring people from underrepresented groups into positions at all levels is vital to creating spaces and initiatives that better support those identities. We would love to see applications from disabled people, LGBTQ+ people, people from ethnically diverse communities, people of faith, people from lower socio-economic backgrounds, and women and non-binary people.




We know that representation is more than just getting people through the door, it's about keeping people by responding to structural barriers relating to identities and valuing the insights that different lived experiences bring. We have network groups that provide peer-to-peer support and drive forward change internally. We support colleagues to develop, and each colleague has access to a personal coaching platform that can provide same-day one-to-one coaching. We are pushing ourselves to create a more inclusive culture every day through role modelling our BACK behaviours which stand for Brave, Accountable, Collaborative and Keep improving.




We know that flexible working is important to our colleagues, so our guiding principles are designed to support everyone to work in the way that suits them, their teams, and the organization in the best way.




We want you to have every opportunity to demonstrate your skills, ability and potential. If there is anything we could do to support you through your application or to provide the best environment for your interviews, including assistance or adjustment, please reach out to recruitment@rfu.com .

What we can offer you

We are proud of the range of benefits we can provide:A variety of corporate discounts. Priority access to purchase match tickets 25% discount in Rugby Store and EnglandRugby.com 25 days of annual leave and your birthday day off Free access to the stadium gym Life assurance of 4x your basic salary, income protection scheme and Employee Assistance Programme that offers anonymous and confidential, emotional and practical support 24/7 After 3 months, you will be enrolled in our Aviva pension scheme and we will match and double your contribution up to 10% Ride-to-work scheme, eyecare vouchers and season ticket loans

About Our Team

At England Rugby, we want to hear our employees' thoughts, ideas and feedback on our strategies, new initiatives and our work environment. That's why we have quarterly meetings called 'the Voice' where various topics are discussed, in addition to regular surveys, including our annual D&I survey. We are always striving to create the best environment for our colleagues, and we are proud to present some of our most recent feedback from Feb 2022:
85% feel motivated to perform their role to the best of their ability 83% feel supported by their Manager 90% agree or strongly agree that their Manager empowers and trusts them to deliver while working from home 83% feel informed and connected with the organisation
If you would like to find out more about our diversity and inclusion work or the culture at England Rugby, please visit our website here: https://www.englandrugby.com/about-rfu/rfu-policies/diversity-and-inclusion/our-approach