Job Description

Hathaway Medical Centre is looking to welcome an enthusiastic, compassionate and highly motivated Prescription Administrator & Medical Call Handler to join our friendly team.

This vital role involves providing outstanding customer service, whilst working under pressure in a busy environment. We are looking for applicants with a flexible, proactive and adaptable approach with a focus on patient care.

We have two permanent positions, there is some flexibility in the roles; we would consider from 24 to 35 hours over 5 days per week, with shifts between 08:00-18:00 Monday to Friday. Mondays and/or Fridays are a requirement.

Key responsibilities of this role include:

Answering and directing phone calls from patients and professionals such as hospitals, care homes, pharmacies and other third parties.

Fill in triage forms on behalf of patients, navigating patients through the healthcare system, providing information and support.

Ensure patient records are accurate and up to date.

Provide excellent customer support to patients and visitors, working closely with GP's.

Handle sensitive information with confidentiality and professionalism.

Cover our reception team when required, due to sickness or annual leave.

Processing high volumes of repeat prescriptions and dealing with patient queries in a timely manner in a busy surgery environment from printed repeat slips, online requests, and emails.

Handling prescription queries over the phone and face-to-face from patients, their family and carers, district nurses, pharmacies, and hospitals.

Updating repeat medication list from clinic letters or discharge summaries from hospitals.

Check when patient's medication is due to be reviewed and align review dates/booking in medication reviews if appropriate.

Essential Skills:

Strong organisational skills with the ability to multi-task and prioritise workload effectively.

Excellent interpersonal skills, with the ability to be empathetic and compassionate, with a desire to make a difference in patients' lives.

Attention to detail for accurate reviewing and management of medical data.

Effective verbal and written communication skills, essential for face-to-face patient care and over the phone.

Familiarity with Microsoft Packages for emails, reports, calendar management and document management.

This role will involve a high degree of confidentiality, good communication skills and excellent customer service. You will need to be comfortable working in a high-pressure environment and using your own initiative.

Desirable skills

Previous NHS Primary Care experience. Customer Service training. Call Centre or Receptionist previous experience. Knowledge of GP systems (SystmOne, QOF, iGPR and Peoplecloud). Pro-active, organised and attention to detail
Experience is preferred however full training will be given in all relevant areas. Prior knowledge in healthcare or a pharmacy setting is also desirable.

What we have to offer

A Competitive Salary - Dependent on experience A supportive, happy and professional workplace culture. Opportunities for training, development, and career progression. Chance to make a real difference in patient care through high-quality data & insights. On-site free parking and lovely workplace environment NHS pension

How to apply

If you are motivated, detail-focused, and ready to join a lovely team, we would love to hear from you.

Apply by sending in your CV and covering note to; Karin.Baxter@nhs.net

Closing date: 31st October 2025 - Please note if we receive a high volume of applications we may close this vacancy prior to the advertised date. Early application is therefore encouraged.

We are an equal opportunities employer that values diversity and promotes professional growth. We welcome applications from all suitably qualified candidates with the Right to Work in the UK.

Proof of your Right to Work in the UK will be required at interview stage.

Our organisation acknowledges the duty of care to safeguard, protect and promote the welfare of children and adults, and is committed to ensuring our safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice and requirements.

Job Types: Full-time, Part-time

Expected hours: 20 - 37 per week

Benefits:

Free parking
Education:

GCSE or equivalent (required)
Language:

fluent English (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person