Job Description

Prescription Clerk

Permanent position, part time

Would you like to work for a practice that is forward-thinking, embraces the challenges of modern General Practice and aims to provide innovative services? If so, we would love to hear from you as we have a vacancy for a prescription clerk to join our team.

To thrive in this role you will enjoy utilising your exceptional organisational and prioritising skills, combined with excellent attention to detail. Problem solving on a day to day basis around issues relating to your work, you will also enjoy working closely as a team to achieve objectives and ensure that your prescription workload is managed in a timely manner. Experience of working in a GP practice or a pharmacy setting would be preferred.

The Prescription Clerk provides support to our Clinicians in the receipt and preparation of repeat prescriptions for our patients and works very closely with Pharmacy and Administrative teams. You will be the main point of contact for enquiries about prescriptions from patients and community pharmacies.

You will be the first point of communication between the patient and the surgery for prescription queries. Excellent customer service and patient relationship skills, excellent communication skills and a confident manner, a willingness to learn and the ability to remain calm under pressure are essential attributes of any applicants.

Prescription clerk training will be provided to the successful candidate.

We offer a competitive salary together with 4 weeks annual leave (rising by one day per year of service up to 5 weeks after 5 years' service) plus bank holidays (pro-rata for part time).

The closing date for this advert is 13/06/2025

If a number of applications are received prior to this date, the advert may close sooner.

To apply, please click the "apply for this job" button on this page and submit your CV and details of your experience. For an informal discussion about the role, please contact either Jenny Beckford or Emma Gray, Practice Managers on 0121 426 2030

Job Responsibilities:

The role is to provide support to our clinical team in the management of repeat prescribing and medication monitoring. Respond to enquiries from patients and pharmacies in a courteous, timely and efficient manner, by telephone, letter and email, occasionally face to face and maintain precise records of the communications. Delivering an efficient repeat prescription service and ensuring service targets are met and errors are minimised. Liaise with pharmacies on the supply of prescribed drugs, alert clinicians of any supply issues and forward information on the recommended alternatives. Expedite urgent prescriptions to help ensure a safe and responsive service for our patients.
Provide an efficient administration service as part of a team to ensure the smooth running of the prescription support to our clinicians.

Ensure you are keeping patient information updated and that patient information is secure and kept confidential at all times. Bring any queries to the attention of the relevant clinician, to include under and over usage. Build good working relationships with local pharmacies to help enable our prescription service. Escalate any problems to your line manager or practice manager. Supporting the audit and review of relevant monitoring required for medicines Handling telephone enquiries and accepting messages for GP's and pharmacists In putting computer data for repeat prescriptions Setting up and actioning tasks to support clinicians in relation to prescription issues Arranging annual and routine monitoring for patients in relation to their medications and health conditions
There may be some reception duties involving an element of administrative work as follows:

Assist with the scanning process of relevant letters and reports into patients' records. Undertake computer searches and issue recall letters to patients identified as part of the Practice's procedures in preventative health care.
Team Responsibilities -

Act always in a way to protect the confidentiality of patients and maintain the integrity of the patient/health carer relationship Demonstrate at all times excellent communication skills Work effectively as a member of the team Maintain and adhere to Health and Safety principles at all times. Always be aware of own limitations and do not carry out any task or procedure that is beyond the Prescription Clerk competence Attend regular study days, meetings and updates to maintain standards of practice Maintain your personal development profile Act as a support and share good practice with other clerks The post holder will also co-ordinate his/her activities with those of colleagues undertaking a similar role
From the nature of the work involved, there are times when the post holder will have to work beyond their normal finish times and also work additional hours to provide absence relief for colleagues.

The post holder may be asked to undertake additional duties within their competence.

Confidentiality:

In the performance of the duties outlined in this , the post-holder may have access to confidential information relating to patients and their carer's, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Apply practice policies, standards and guidance

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

The post-holder will support the equality, diversity and rights of patients, carers and colleagues.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Mandatory Attendance to Protected Learning Time sessions/Safeguarding, E-learning and CPR

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance

Work effectively with individuals in other agencies to meet patients' needs

Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise people's needs for alternative methods of communication and respond accordingly

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Attend regular Practice Meetings

Whistle blowing: Any concerns or issues that may require attention should be reported to the Business Manager in the first instance, thereafter the partners.

Job Types: Part-time, Permanent

Pay: From 12.21 per hour

Benefits:

Company pension Free parking On-site parking Sick pay
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 13/06/2025