The following are the core responsibilities of the role. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Maintaining and monitoring the practice appointment system b. Process paper, telephone and e-requests for prescriptions c.
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately d. Signpost patients to the correct services e. Initiating contact with and responding to, requests from patients, team members and external agencies f. Action incoming emails when necessary g.
Order investigations to ensure safe prescribing h. Photocopy documentation as required i. Input data into the patients healthcare records as necessary j. Support the management of care home patients k.
Manage all queries as necessary in an efficient manner l. Carry out system searches as requested m. Maintain a clean, tidy, effective working area at all times n. Support all clinical staff with general tasks as requested In addition to the primary responsibilities, the medical administrator may be requested to: a.
Partake in audit as directed by the audit lead b. Support administrative staff, providing cover during staff absences c. Booking, cancelling or reorganising patient appointments d. Attend team meetings as required.
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