Job Description

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Process Officer (CDC)

location_on
Civic Office
02/11/2025


Process Officer (CDC)


The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.


Job details

Salary

Grade 6, 25,981 - 26,815

Contractual hours

37

Basis

Full time

Region

Doncaster

Job category/type

Administration/Clerical

Date posted

21/10/2025

Job reference

REQ21318

Job description

Based at: Civic Office, Doncaster

Salary details: Grade 6, 25,981 - 26,815

Contract Type:

Permanent

Hours: 37 hours per week

Closing date: 2nd November 2025

The City of Doncaster Council is a confident, ambitious organisation which puts improving the life of its residents at the centre of everything we do. You have a opportunity to be part of this in the role of Process Officer.

We are currently seeking a dedicated and detail-oriented

Process Officer

to join our busy

Processing Team

. This role plays a key part in supporting the enforcement of environmental legislation through the effective administration of Fixed Penalty Notices (FPNs) and Penalty Charge Notices (PCNs). As a Process Officer, you will be responsible for processing FPNs and PCNs related to a wide range of environmental crime offences. You will assist with managing challenges and appeals, handling payments, and maintaining accurate financial records. The role also includes supporting the administration of permits and other related documentation. In addition to these core duties, you will conduct a variety of administrative tasks to ensure the smooth and efficient operation of the Processing Team. You will work closely with colleagues and the team manager to deliver both processing and enforcement functions to a high standard.

Your remit will be mainly office based and you will have experience of using and maintaining databases, including payments from a customer base. The successful candidate will also be working closely within parking processing. The role will provide many opportunities to gain experience a wide range of environmental issues and make a positive contribution to the borough. Please refer to see the attached Job Role Summary for details of the duties and responsibilities. We are looking for someone who is competent, high performing, self-motivated and can work well as part of a busy team. Securing compliance and, where necessary, enforcement is integral to the role, and we are looking to recruit someone who can demonstrate recent experience of delivering relevant successful enforcement outcomes.

We provide our team members with high quality equipment and systems to work remotely (if applicable), as well as state of the art office facilities here in Civic Office in Doncaster town centre.

In return for your hard work and dedication, we can offer you the chance to be part of a great team dedicated to ensuring that all people in Doncaster thrive. You will also have access to a variety of attractive employee benefits including competitive leave entitlement, a generous local government pension scheme, a wide range of well-being support and development opportunities. You will also have access to a range of staff discount and benefits schemes. More information on the benefits available to you as a City of Doncaster Council employee can be found in the attached benefits book.

Please ensure you view the job summary and job profile as you will need to demonstrate in your application form how you meet the required criteria.

Shortlisting to take place week commencing 3rd November 2025 and interviews will be held during the week commencing 17th November 2025.

For further information about the role please contact: Louise Gower on Tel no. (01302) 734365 or email louise.gower@doncaster.gov.uk

If you require support with completing the application or with interview skills in general, please contact the Advance team via email advanceemploymenthub@doncaster.gov.uk or visit their website www.advancedoncaster.co.uk for further details. English fluency duty under the Immigration Act 2016 - As you are applying for a customer facing role, you must have the ability to converse easily with customers and provide advice/guidance in accurate spoken English.

Doncaster Council is committed to meeting the needs of our diverse community where we strive to improve the quality of life for all. We are also committed to safeguarding and promoting the welfare of children, young people and adults and expect all staff to share these commitments.

City of Doncaster Council is a disability confident employer committed to a fully inclusive and accessible recruitment process. We offer interviews to disabled people who meet the minimum criteria for the job, are flexible when assessing people so disabled applicants have the best opportunity to demonstrate they can do the job and make reasonable adjustments as required.
Process Officer (CDC)