Job Description

Job description

WHO ARE WE?

Nirvana are a specialist travel agent and tour operator based in the North-East of England, arranging travel, accommodation and event logistical services for thousands of athletes, clubs and supporters travelling to sporting events across the globe.

Established in 1999, we are now one of the world leaders in Sports Travel. With an unrivalled passion for sports, events and travel, we use our worldwide knowledge and experience to provide comprehensive travel solutions that are designed to take away the stress from event travel.

ABOUT THE ROLE

As part of our continued success and our ambitious growth plans, we have a new post within our Product Team. The successful applicant will play an important role in the next stage of the company's development by turning raw data into clear, actionable insights and ensuring our products are presented at their best across all digital platforms.

At Nirvana, administration doesn't mean photocopying, filing or ordering office supplies.
Here, "admin" means:

Compiling user-friendly digital reports from multiple raw data sources Using those reports to identify issues and resolve them Updating digital content - including product descriptions, images, and event information Managing online stock and pricing to keep our website accurate and competitive
This is a fast-paced, detail-focused role that blends data management, problem-solving and digital product maintenance to help drive sales and enhance customer experience across our full range of events and partners.

Key Responsibilities

Your duties may include, but are not limited to:

Data Entry & Digital Product Maintenance and Management

Adding, updating and managing product listings across internal systems and the website Maintaining accurate prices, stock levels and availability in real time Compiling and presenting clear digital reports from multiple data sources to identify trends, errors or opportunities for improvement

Reporting & Analysis

Downloading, combining, and analysing raw data to create actionable reports Spotting discrepancies or performance issues and implementing solutions

Website & Content

Writing and refining engaging product descriptions for our e-commerce site Updating website content (text, images, videos) to ensure accuracy and appeal Assisting with usability checks and troubleshooting (e.g., broken links, system errors)

What We're Looking For

We're seeking a digitally-minded individual who thrives in a fast-paced, data-driven environment and is highly skilled in organisation, accuracy and multitasking.

The ideal candidate will have:

Strong communication skills - able to interact effectively with stakeholders. High level of accuracy and attention to detail in data entry. Excellent organisational skills, with the ability to manage multiple tasks and deadlines. Experience with Microsoft Excel, SharePoint Online, and other MS applications. Knowledge of WordPress (preferred but not essential). Previous experience using multiple internal systems. A positive, enthusiastic approach and a team-player mindset. A passion for delivering first-class customer service.

Note:

Due to the

complexity of data entry across multiple systems

, prior experience in

accurate data entry

is essential.

WHAT WE OFFER:

Starting salary of between 23,015-24,500 per annum, based on experience 25 days holiday per year + bank holidays Employer pension contribution Travel Insurance Personal Progression Plan Free Office car parking Partnership discount offers
This will be an office-based position, at our HQ in Newcastle Upon Tyne, however upon completion of probabtion, hybrid working is available at managers discretion.

If you are a

detail-driven, tech-savvy, organised individual

who enjoys turning data into action and keeping digital content sharp and accurate, we'd love to hear from you.

Job Type: Full-time

Pay: 23,015.00-24,500.00 per year

Benefits:

Company pension Free parking On-site parking
Education:

GCSE or equivalent (preferred)
Experience:

Customer service: 1 year (preferred) high-volume data entry: 1 year (preferred)
Language:

English (required)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person