Job Description

About Us Here at Travel Counsellors, our customers, communities and colleagues lie at the heart of everything that we do - and that\xe2\x80\x99s what makes us special. For us, relationships come before transactions, and we are there for our customers, connecting with them on a deeply human level through the moments that matter. We\xe2\x80\x99ve been changing lives for over 28 years as the leading travel marketplace for self-employed travel entrepreneurs, empowering over 1,900 global independent travel agents to run successful leisure and corporate travel businesses. We pride ourselves in remaining a company that truly cares and one that has never wavered from its purpose; to redefine what personal means for a travel business. Our Travel Counsellors are supported by a team of over 250 super talented people in our Support Offices to help them create unique, inspiring, and exciting experiences for their customers, building lasting personal relationships that brings them back to us, time and time again. Our unique approach within the workplace \xe2\x80\x93 as well as towards customers \xe2\x80\x93 has seen usreceive numerous awards and accolades, including being named as The Best Place to Work in Travel at the 2022 TTG Travel Industry Awards, as well as being the first travel company to be awarded the Queen\xe2\x80\x99s Award for Enterprise in the Innovation category! We are currently expanding at a phenomenal rate \xe2\x80\x93 on the back of what is our record year in terms of revenue (over \xc2\xa3800m) and so are looking for like-minded individuals to join our dedicated Head Office team, to help the company continue to flourish. About the Role The role will support the Business Owner & Product Owner from within the Corporate team with the adoption of technology to strengthen the range of products available to corporate TCs and their clients, in order to retain and grow Travel Counsellors for business. In this Product Adoption Lead position, you will be responsible for (but not limited to):

• Creating inspiring and personal digital journeys for our corporate clients.
• Driving adoption of products with Corporate TC\xe2\x80\x99s and their clients while maintaining the \xe2\x80\x9cwith us its personal\xe2\x80\x9d principle.
• Directly supporting new business acquisition by showcasing corporate products.
• Expertly supporting clients and TC\xe2\x80\x99s with the onboarding and adoption of all corporate technology in a human and impactful way.
• Advising and supporting TC\xe2\x80\x99s to grow their business and increase efficiency through remarketing via grapevine and the GDS upgrade project.
• Maintaining and driving the adoption of client facing technology \xe2\x80\x93 Vibe, Trainline, myTC Corporate & DaaS
• Owning key relationships with internal and third-party technology providers, which Travel Counsellors use to deliver our corporate technology solutions.

Key Skills Required

• Planning and Analysis - Using data to identify opportunity clients and track success and demonstrate ROI
• Reporting and Presenting Information - Plan & deliver implementation plans to clients and Travel Counsellors\' Strategic KPIs, OKR\'s (Objectives and Key Results) & digital trading performance
• Delivering digital Solutions - Create and deliver inspiring and personal digital experiences and drive adoption
• Business Travel Experience (Desirable) - Business travel sector SME and broad network of connections across the supplier/travel tech landscape
• Stakeholder Management - Directly with clients, Travel Counsellors, 3rd party tech providers, Senior Leadership & Technology

Our Benefits Working here at Travel Counsellors, we value the hard work and effort that our colleagues put in. Because of this, you can expect a wide range of employee benefits including:

• A competitive basic salary + annual company bonus
• Flexible hybrid working model (2 days home, 3 days office)
• Career development and promotional opportunities
• 25 days holidays (increasing to 28 after 5 years of service)
• A Moments That Matter day (annually)
• Enhanced Maternity / Paternity pay
• Holiday buy and sell (up to 5 days per year)
• 3 paid days charity leave
• Company events, socials, and incentives
• 3x annual salary death in service benefit
• Company Pension scheme
• Costco Membership
• Salary sacrifice, company car scheme
• Cycle to Work Scheme
• Employee Assistance Programme
• Free breakfast, fruit, and hot/cold beverages
• Referral scheme
• Employee discount
• Private Medical Insurance (taxable benefit) or Healthcare Cash Plan (costs incurred by employees)