Job Description

Together, we're working to welcome millions more passengers, while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. At Heathrow, you can be part of this - providing solutions that make every journey better for millions each year. That means ensuring we meet the changing needs of the passengers, colleagues and partners who use our airport to work, travel, trade, shop, eat, explore and connect. Our Solutions team covers project management, process improvement, business change, technology, cyber defence, masterplanning, infrastructure and procurement. It brings together people with the skills to deliver prestigious and often large-scale projects, from transforming terminals to making big reductions in our carbon emissions.


Every day will test your skills and give you the opportunity to make your mark. You might be working with the technology and data that power our city within a city, driving vital commercial agreements with everyone from retailers to airlines, or improving the unique infrastructure that includes everything from 200 buildings to 250 HV substations. It's a collaborative environment, where you can rely on the support of the experts around you as you take on projects you'll both take pride in and feel passionate about.



As a Product Owner you will be accountable for the customers view when building, delivering, and maintaining enterprise level solutions for Heathrow.


You will be responsible for engaging with senior management up to departmental director level to set the strategic direction of product sets and accurately translate these requirements into product roadmaps.


As part of a wider Heathrow IT DevOps team you will manage both internal and supplier teams to ensure the accurate and timely delivery of the customer's requirements.


Working with the Head of Technology you will plan and execute a capital spend plan of between 1m - 3m per annum.


You will work with Technology Architects to understand any technical change requirements needed to maintain fit for purpose product sets and be responsible for the delivery of technical change, in balance with your customers functional requirements.


As part of a wider IT organisation you will work closely with Technology Business Partners, Service Managers and Crisis response teams in a matrix setting to lead the resolution issues causing operational impact.



Accountable for articulating product roadmaps driven from departmental wide customer requirements. Responsible for articulating the customers requirement whilst building capital plans to fund future initiatives Responsible for the delivery of new products and the maintenance of products within your portfolio Working with Technology Business Change to ensure business change plans are in place. Liaising with Technology Business Partners to ensure service outages are prioritised and resolved

Excellent communications skills: written, verbal, group presentations Excellent people management & negotiation and conflict resolution skills. Experience in at least one the following product groups Commercial Systems, Airport Operational Systems, API's and Data, Enterprise Back Office, or Infrastructure Experience of Agile project delivery ideally within an enterprise environment. Strong experience with systems and software delivered and operated within an enterprise environment.

There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.


Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.


It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.


Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow . Working arrangements vary from team to team and will be confirmed during the recruitment process. You'll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.