Job Description

AUDIT



TRAIL

Date prepared:

June 2025



Accountability



Collaboration



Determination



Integrity



Recognition



ROLE PROFILE

JOB TITLE:

Product Owner

REPORTS TO:

Digital Platform Team Lead

DIVISION:

Moneycorp Shared Services

DEPARTMENT:

Product and Technology

COMPANY:

Moneycorp

ROLE PURPOSE:

This role is responsible for driving the successful delivery of customer-focused products by bridging business needs with



technical execution. Acting as a key liaison between stakeholders, clients, and development teams, the role combines product



ownership, business analysis and project scoping to define requirements, manage delivery and ensure measurable outcomes.



It champions continuous improvement, supports governance and reporting, and contributes to the overall growth and



effectiveness of the Product function.



sROLE REQUIREMENTS



Please note your job and role title may be changed subject to operational requirements.



Key



Key Activities / Decision Areas



Accountabilities



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Liaise with internal and external stakeholders (third parties, clients) to define client or



business needs and product development objectives.



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Be a customer advocate throughout the demand and development processes.



Proactively seek to understand the business and technology domain and environment



to inform requirements and decision making.



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Identify opportunities for improvements to the product.



Product ownership



Identify and triage issues requiring resolution to deliver the product or enhancement.



Influence others or take actions necessary to meet product launch objectives.



Contribute to the development of the Product function and other team members.



Work with stakeholders to define and measure product success metrics.



Work with Product, Sales and Marketing to support value proposition definition.



Provide SME support in line with Product Management or Stakeholders agreement.



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Work with stakeholders from all business units as well as third party companies to



define and document business processes and software requirements.



Support business users and management in optimizing the scope, benefits and risks of



proposed projects.



Lead scoping workshops with business and technical teams and document and seek sign



off on agreed scope.



Lead the high-level estimation workshops with the technical teams and communicate



options for delivery.



Project scoping and estimation



Support resource management and costing assessments alongside the Portfolio



Manager, Delivery Manager, Project Manager or Finance team.



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Assist tech management and business stakeholders with internal governance steps.



Work closely with the key stakeholders to define function and non-functional



requirements and solutions.



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Ensure high-quality detail-focused business requirements and user stories are



documented and signed off by the business sponsors.



Maintain, refine and prioritise the short-term product roadmap and backlog of features



with stakeholder input.



Drive requirements through the development process providing clarifications or



resolving problems that might arise.



Maintain the business standards for business analysis and overall product solutioning



and design.



Business analysis and



requirements



Work with and support other members of the Product team.



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Act as the liaison between the development team and stakeholders.



Manage and prioritise development backlogs by user story/bug tracking activities;



resolving problems and recommending actions.



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Triage issues raised in development and production.



Work with the team to ensure that deadlines are met and scope is adhered to.



Identify risks, issues and dependencies, log them appropriately and appropriate action



to minimise the impact on the project.



Development and delivery



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Escalate key risks or roadblocks for support to resolve them.



Identify scope for change and analyse the impact and risk of change requests.



Ensure change requests to project scope go through the defined authorisation process



prior to implementation, including re-estimation, re-costing, and approval.



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Organise and lead showcases with business stakeholders and UAT.



Conduct or provide input into post launch review.



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Achieve activity targets set by your line manager.



Develop project plan (in conjunction with the Product / Program Manager / Business



owner - where applicable) for product delivery and launch



Working to targets



Objection handling



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Carry out needs analysis and effectively probe and question intelligently to gauge



interest and the potential level of business.



Handle objections; pre-empt them, identify solutions, communicate effectively and



deliver to overcome them.



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Complete relevant reports from meetings with key decisions, actions and next steps.



Perform appropriate handover at the end of the product development process.



Ensuring that all information is



up to date



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Compile activity reports covering outcomes/delivered milestones, upcoming priorities



and actions and next steps to stakeholders.



Provide updates to tech management for regular reporting.



Reporting



PERSON SPECIFICATION



Skills, Qualifications and Experience relevant to the Role

Knowledge and Experience:

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Experience with Agile project delivery



Knowledge of IT systems, business processes and product development processes



Experience in a financial services organisation preferable

Skills:

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Excellent communication skills



Strong organisational skills



Flexible and able to work in a highly pressurised environment



Able to communicate with stakeholders at all levels, including Board level



Good decision making and problem solving skills



Proven ability to work autonomously and as part of a team

Personal Attributes:

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Approachable and personable



Personal drive



Determined and persistent



Self-motivated



Adaptable and flexible



Professional



Team player



Calm and confident



Proactive and tenacious



Target driven



KEY COMPETENCIES



1. Leading & Deciding



Takes responsibility for actions, projects and people; takes initiative and works under own



direction; initiates and generates activity and introduces changes into work processes;



makes quick, clear decisions which may include tough choices or considered risks.



Deciding and Initiating action



2. Analysing and Interpreting



Writing and Reporting



Writes convincingly; writes clearly succinctly and correctly; avoids the unnecessary use of



jargon or complicated language; writes in a well-structured and logical way; structures



information to meet the needs and understanding of the intended audience.



Applies specialist and detailed technical expertise; uses technology to achieve work



objectives; develops job knowledge and expertise (theoretical and practical) through



continual professional development; demonstrates an understanding of different



organisational departments and functions.



Applying Expertise and



Technology



Analyses numerical data and all other sources of information, to break them into component



parts, patterns and relationships; probes for further information or greater understanding



of a problem; makes rational judgements from the available information and analysis;



demonstrates an understanding of how one issue may be part of a much larger system.



Analysing



3. Organising and Executing



Planning and Organising



Sets clearly defined objectives; plans activities and projects well in advance; takes account



of possible changing circumstances; identifies and organises resources needed to accomplish



tasks; manages time effectively; monitors performance against deadlines and milestones.



Focuses on internal/external customer needs and satisfaction; sets high standards for quality



and quantity; monitors and maintains quality and productivity; works in a systematic,



methodical and orderly way; consistently achieves project goals



Delivering Results and Meeting



Customer Expectations



Appropriately follows instructions from others without unnecessarily challenging authority;



follows procedures and policies; keeps to schedules; arrives punctually for work and



meetings; demonstrates commitment to the organisation; complies with legal obligations



and safety requirements of the role.



Following instructions and



procedures



4. Adapting and Coping



Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change



initiatives; adapts interpersonal style to suit different people or situations; shows an interest



in new experiences



Adapting and Responding to



Change



Maintains a positive outlook at work; works productively in a pressurised environment;



keeps emotions under control during difficult situations; handles criticism well and learns



from it; balances the demands of a work life and personal life.



Coping with Pressures and



setbacks



5. Creating and Conceptualising



Rapidly learns new tasks and commits information to memory quickly; demonstrates an



immediate understanding of newly presented information; gathers comprehensive



information to support decision making; encourages an organisational learning approach



(i.e. learns from successes and failures and seeks staff and customer feedback)



Learning and Researching



Produces new ideas, approaches, or insights; creates innovative products or designs;



produces a range of solutions to problems



Creating and Innovating



Works strategically to realise organisational goals; sets and develops strategies; identifies,



develops positive and compelling visions of the organisations future potential; takes account



of a wide range of issues across, and related to, the organisation.



Formulating Strategies and



Concepts



6. Supporting and Co-operating



Working with People



Shows respect for the views and contributions of other team members; shows empathy;



listens, supports and cares for others; consults others and shares information and expertise



with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.



Upholds ethics and values; demonstrates integrity; promotes and defends equal



opportunities, builds diverse teams; encourages organisational and individual responsibility



towards the community and the environment.



Adhering to principles and



values



7. Enterprising and Performing



Accepts and tackles demanding goals with enthusiasm; works hard and puts in longer hours



Achieving Personal Work goals when it is necessary; seeks progression to roles of increased responsibility and influence;



and Objectives



identifies own development needs and makes use of developmental or training



opportunities.



Entrepreneurial and



Commercial Thinking



Keeps up to date with competitor information and market trends; identifies business



opportunities for the organisation; maintains awareness of developments in the



organisational structure and politics; demonstrates financial awareness; controls costs and



thinks in terms of profit, loss and added value.



Location and Hours of Work



You may be required to work at home or from any of the Company's offices.



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Victoria, London



40 hours per week, Monday to Friday between 8:30 and 5:30pm



As per our flexible working policy, you would be expected to be in the office at least 3 days per week



Flexibility required in line with business needs



Please note that this job description does not form part of your employment contract. The Company can modify your job



duties or amend this job description at any time.