Job Description

Your role
What you'll be doing
What We Need
Corpay is currently looking to hire a Product Support Operative on a permanent basis within the UK Product Support division. This position falls under our Epyx line of business and is based in our Meriden office. In this role you will encounter a diverse role that will require you to become a business expert in everything within the software application. You will provide advice and expert problem solving to our existing and new customers and be their first point of contact for assistance. You will report into the Head of Product Support and regularly collaborate with other teams within the division.
How We Work
As a Product Support Operative you will be expected to work from our Meriden office. Corpay will set you up for success by providing:

• Assigned workspace in the designated office
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

• Providing support and resolution for both 1st and 2nd line queries, this will include the escalation and management of software incidents to the product team and software developers.
• Providing detailed advice and guidance to customers on product best practises, queries and operational challenges that users may have in the use of the 1link services.
• Managing software incidents and tickets, including replicating and documenting the incidents.
• Providing support to new releases of software, through the testing of both new products and updates to the existing products
• Working with new and existing customers to understand their requirements for the solutions and the best configuration for these requirements.
• Supporting the product specialists on day to day duties, including data management and issue management.
• Providing virtual and occasional onsite user training and support for both new and existing customers.

Qualifications & Skills

• Previous experience in supporting software solutions (1st or 2nd line queries).
• Any exposure to tools such as JIRA/Slack/SQL studio/Team Foundation Server would be advantageous, but not essential.
• Previous experience of system integrations via XML (SOAP) web-services, API's (JSON) or FTP processes, would also be advantageous.
• Managing well under pressure.
• Detail orientated.
• Enjoy the build and support processes for software.
• Assertive, team player and multi-tasking ability.

Benefits & Perks

• 4 X Life insurance
• Pension scheme - 5% employer contribution
• Private Healthcare
• 25 days Holiday (plus Holiday Buy/Sell)
• Access to LinkedIn learning
• Free rewards and discounts via Gratitudes
• Career Progression

Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: and .
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About Corpay
Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.
Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.
Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Skills Required