Job Description

Dona's mission is to support places of worship and charities with fundraising through technology. https://donadonations.com

We partner with over 2,000 charitable organisations across the UK to install contactless card terminals and donation webpages to collect donations.

We are growing and are looking for a product-focused individual to join our team. This role is about developing our products to make charities more successful in fundraising. There are plenty of opportunities to grow and develop your skills in this role in a fast-paced tech start-up environment.

What you'll be doing:

Lead and line manage Dona's software development team (three developers), driving delivery across the our Dona platform. Run daily stand-ups, retrospectives and planning sessions to keep development focused, unblock issues, and maintain team momentum. Own and manage the product and hardware backlog prioritising features, bugs, and tech debt for software, APIs, and physical products like DCPs. Gather requirements from customers and internal stakeholders, translating them into clear user stories and UX specifications. Test and validate completed work against acceptance criteria to ensure quality and alignment with requirements. Coordinate and oversee software and hardware releases across multiple environments including internal and customer-facing communications. Analyse usage data and feedback to evaluate feature success and inform future development. Create product walkthrough videos and documentation to support internal teams and customer onboarding. Deliver engaging webinars to demonstrate new features and gather feedback directly from users.

Skills and experience we're looking for in a candidate:

Proven line management experience, with a track record of supporting, mentoring, and developing software engineers. Solid technical grounding, including familiarity with modern web and mobile architecture APIs, and cloud platforms. Confident Agile practitioner, with hands-on experience leading daily stand-ups, sprint planning, retrospectives, and backlog management using tools like Jira. Strong UX intuition able to review, create, and refine product designs and wireframes to improve usability across web, mobile, and hardware interfaces. Excellent communicator, capable of clearly translating complex ideas between developers, stakeholders, and customers in person, over Zoom, or through product videos. Customer-focused mindset, comfortable running product demos and webinars, gathering feedback, and turning insights into feature improvements. Detail-oriented and organised, with experience in acceptance testing, release coordination, and cross-environment deployments (e.g., staging, production). Comfortable working across both software and hardware workflows, including planning releases for embedded devices (like donation terminals) and managing hardware lifecycle. Minimum 4 years of experience in a similar product or delivery leadership role in a fast-paced, mission-driven organisation.

Values we're looking for in a candidate

Being open and transparent. Particularly, open to and taking on feedback, being transparent about your work and owning your mistakes (we all make them!). Care. Care about the work you do and supporting the charities. For example, handing over work you to do before you go on holiday and going the extra-mile to make sure you hit deadlines. Continuously improving. From a personal perspective and company perspective. There are plenty of things we can improve! Respect. Respecting your colleagues and our customers and expecting the same respect from your colleagues and our customers. Humility. Listening to your colleagues and being open-minded that what you think or do might be wrong.

What's in it for you?

An opportunity to learn and grow in a fast paced tech start-up environment where you can make a difference Contribute to doing something good - we support over 2,000 wide-ranging charities who do fantastic things We will support and train you in your role You'll work with an amazing team! We're a small company (10-15 people) with no HR department so all our HR and employment contracts go through an umbrella company, who offer a wide range of benefits including a pension scheme and statutory sick pay. Holiday allowance of 25 days plus bank holidays.

Required to:

Have your own laptop
Working hours 9am to 5:30pm Monday to Friday (37.5 hours per week).

Location:

Hybrid home and office working (office based in Hove). Expected to be in the office 1 day a week.
Job Type: Permanent

Pay: 40,000.00-50,000.00 per year

Schedule:

Monday to Friday
Ability to commute/relocate:

Hove BN3 6HA: reliably commute or plan to relocate before starting work (required)
Application question(s):

What are your salary expectations? What's your notice period from your current role? Do you have your own laptop? This is needed for the role as we operate a "bring your own device" policy
Education:

Bachelor's (required)
Work Location: Hybrid remote in Hove BN3 6HA