Job Description

Ready to Lead from the Workshop Floor?

We're not looking for someone who needs their hand held. We need a

DOER

- someone who sees what needs doing and gets it done. Fast.

This is NOT an office-based management role.

You'll be on the production floor, sleeves rolled up, working alongside your team every day. If you thrive leading from the front in fast-paced environments and love getting hands-on results, we want to hear from you.

Secret Creation is scaling rapidly in the high-volume gift market, and we need a Production Manager who leads by example and isn't afraid to jump in when things get busy.

What You'll Be Doing

Hands-On Team Leadership

Lead from the workshop floor - you'll be working alongside your team, not managing from an office Build a positive, high-energy work culture by example and presence Recruit, train, and develop production staff who share our "get it done" attitude Jump in during busy periods to help hit targets and keep morale high Handle performance conversations and ensure everyone contributes

Floor-Based Production Operations

Manage daily production schedules while actively participating in the work Oversee quality control by checking work yourself and teaching standards Operate equipment when needed and maintain machines to peak performance Troubleshoot production issues hands-on and keep lines moving Ensure health & safety compliance through direct involvement, not paperwork

Process Improvement & Systems

Design and implement efficient workflows for high-volume gift production Set up new processes as we launch new product lines Identify bottlenecks and solve them before they become problems Work with AI tools to optimize production scheduling and quality control (we're actively implementing AI across operations) Introduce technology and automation where it makes sense

Results & Accountability

Hit daily, weekly, and monthly production targets consistently Manage inventory levels and coordinate with procurement Liaise with artwork, packaging, and dispatch teams to ensure smooth operations Report on key metrics and drive continuous improvement

Problem Solving

When things go wrong (and they will), you fix them fast Make decisions under pressure without needing constant approval Find creative solutions to keep production moving Be the go-to person when urgent orders need to happen
Who You Are

The Right Attitude:

Self-starter

who doesn't wait to be told what to do

Results-driven

- you measure success by what gets done, not hours worked

Team motivator

who can get the best out of people

Problem solver

who thrives under pressure

Ambitious

- you want to build something big and be part of our growth

Tech-forward

- excited about AI and new technologies, not intimidated by them

Experience We Value:

Hands-on management

in fast-paced environments (fast food, retail, logistics, call centers, hospitality)

Leading from the front

- you're not afraid to get your hands dirty

Team leadership

in environments where you work alongside your team

Process improvement

while actually doing the work yourself

Target-driven environments

where you're measured on what you personally help achieve

Workshop/kitchen/floor experience

where you've managed while working

Practical Requirements:

Proven track record of hands-on team leadership (minimum 5+ people) Comfortable working on the production floor, not from an office Experience hitting targets while actively participating in the work Physical fitness for workshop environment and manual tasks Happy to operate machinery, handle materials, and get involved in all aspects of production Right to work in the UK Reliable transport to BN27 4EL (free parking provided)

Bonus Points For:

Manufacturing or production experience Lean manufacturing or process optimization knowledge Experience with rapid scaling/growth environments Health & safety qualifications Any experience with AI tools or workflow automation
Why This Role is Different

True Leadership:

Lead by doing, not by delegating from an office Build respect through competence and hands-on involvement Stay connected to the actual work and your team's daily challenges

High Impact:

Direct influence on company growth through your personal contribution Your hands-on work affects thousands of customer orders Build and shape the production department from the workshop floor up

Fast Growth Environment:

We're adding new products, new equipment, new team members constantly Opportunity to advance as the company grows while staying hands-on Your personal success directly impacts your career progression

Real Autonomy:

We hire the right person and let them run the floor their way Minimal office meetings or paperwork - focus on getting things done Freedom to implement your ideas directly on the production line
What We Offer

Compensation:

Salary:

32,000 per year (fixed rate based on experience, non-negotiable) Annual salary reviews as you and the company grow

Benefits:

28 days holiday ( bank holidays inclusive) + your birthday off Staff discounts on all products Free on-site parking

Work Environment:

Modern workshop with state-of-the-art equipment Casual dress code Pet-friendly office (our Labrador keeps morale high!) Team social events and celebrations
The Three Questions We Really Want Answered

Instead of a traditional cover letter, please send us a

60-90 second video

(or written answers) addressing:

Tell us about a time you had to get a team to hit an impossible deadline - what did you do?

How do you motivate people when the work gets repetitive or the pressure gets intense?

What's the fastest you've ever had to learn something new in a work situation?

Video Guidelines:

Keep it real:

Phone selfie in good light is perfect

Be direct:

We want to see your personality and leadership style

Show energy:

This is a high-energy role for high-energy people

Important: This video is completely optional

If recording a video isn't practical for you, please send written answers to the three questions above, or let us know if you need another format. Your application will be considered equally regardless of format chosen.

How to Apply

Send us:

CV

showing your management and results experience

Brief message

explaining why you want this role

Video or written answers

to the three questions above

Applications close when we find the right person - if this sounds like you, apply today!

Secret Creation is an equal opportunities employer committed to diversity and inclusion.

Job Type: Full-time

Pay: 32,000.00 per year

Benefits:

Casual dress Company events Free parking On-site parking
Ability to commute/relocate:

England, BN27 4EL: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you live within a 25 miles radius from BN27 4EL?
Work authorisation:

United Kingdom (required)
Work Location: In person