Job Description

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.



We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience

Please note, NSFT uses tools to screen any applications generated by Artificial Intelligence (AI).

Job overview

Are you ready to lead transformational change and make a lasting impact across an entire NHS Trust? We are thrilled to offer an exciting opportunity for a passionate, forward-thinking, and visionary leader to join Norfolk and Suffolk NHS Foundation Trust as our

Trust-wide Professional Administrative Lead

.



This is not just another administrative role--this is a strategic, high-profile position at the heart of our organisation. As the professional lead for hundreds of administrative and clerical colleagues, you will be the driving force behind a new era of innovation, consistency, and excellence in non-clinical services. You'll work directly with senior leadership, including the Chair and Chief Executive Offices, to shape and deliver Trust-wide improvements that will redefine how we support our frontline teams.



This fixed-term opportunity is designed to deliver real, measurable cost efficiencies while enhancing the quality and consistency of administrative services. You'll lead the charge in modernising our systems, embedding cutting-edge technologies like AI, and creating a unified career pathway for administrative professionals across the Trust.



If you're someone who thrives on challenge, inspires others, and is ready to lead with purpose and creativity--this is your moment. Join us and help shape the future of administrative excellence at NSFT.

Main duties of the job

Main Duties of the Job

Lead the strategic planning and delivery of complex, Trust-wide administrative projects aligned with organisational priorities. Act as the professional lead for all administrative and clerical staff, including line management of senior administrative colleagues across localities. Chair and coordinate Trust-wide forums such as 'Not Just Admin' and 'Recruitment & Retention'. Develop and implement consistent job roles, responsibilities, and career pathways for administrative staff. Drive service improvement initiatives and lead the adoption of innovative technologies, including AI, to streamline administrative processes. Collaborate with senior leadership, business managers, and locality teams to ensure effective communication and alignment of administrative strategies. Provide expert advice and training to managers on administrative workforce development and support. Monitor project delivery, manage risks, and report on progress and outcomes to senior stakeholders, including the Board. Ensure financial oversight of key projects, contributing to cost-effective service delivery and resource allocation.

Working for our organisation

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us?

We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk?

The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Detailed job description and main responsibilities

Please read the job description / person specification carefully and ensure your application reflects the knowledge, skills and experience needed

Person specification

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Qualifications

Essential criteria

Educated to Masters level or equivalent professional qualification or equivalent demonstratable knowledge and experience Post Graduate level Project Management qualification or specialised knowledge of a wide range of project management tools and techniques, or equivalent demonstratable knowledge and experience #

Experience

Essential criteria

Experience in preparing high level, complex briefings and reports. Experience of writing a wide variety of communications for a wide range of stakeholders on wide ranging complex issues. #

Skills

Essential criteria

Able to demonstrate excellent competence and confidence in using IT systems (e.g. Outlook, Word, ESR, Lorenzo, Iaptus, System One and Oracle). Ability to work under pressure and to tight and often changing deadlines Ability to influence both internal and external staff and organisations without formal levers of authority High degree of self-awareness and ability to plan and implement own development plan and career. #

Knowledge

Essential criteria

An understanding of the relationships between the ICS, NHSE, Department of Health, Local Authorities and individual provider and commissioning organisations and how NSFT fits in.

YOUR APPLICATION



We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at recruitment@nsft.nhs.uk.



PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.


EQUAL OPPORTUNITIES Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.


As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying.

Disclosure and Barring Service Check

This post may be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.