Job Description

Answer the phone and deal with requests for information, whilst maintaining confidentiality. Relaying messages to other members of staff. Liaise with Coordinators in the Assessment Unit and other acute admitting services to facilitate a safe efficient transfer from the department. Ensure bloods are reviewed in a timely fashion, escalating to clinical staff where bloods have not been processed.



Ensure patients are sent for imaging and escalate when reports are not readily available according to service level agreements, continuously expediting diagnostic delays. Work with Medical Co-ordinator to ensure a decision to admit is made within 2.5 hours of the patients journey Escalate any delays Where required ensure a patients discharge is completed in a timely way (non clinical component of discharge). Bleep medical staff for speciality opinions as requested and ensures times of request and reviews are documented Liaise with the Discharge Lounge, i.e. if patients can go there to wait for transport.



Work in partnership with the Ward Coordinators, Discharge Coordinators and Multi-Professional Team to ensure timely discharge or transfer. Monitor and maintain patients flow, by ensuring all information regarding patients progress is recorded Ensure EPR is kept updated Chase any outstanding reports to ensure excellent patient experience. Responsible for delivering a delegated workload against the needs of patients and service requirements This job description is not meant to be exhaustive. It describes the main duties and responsibilities of the post.



It may be subject to change in the light of developing organisational and service needs and wherever possible change will follow consultation with the post holder.