Job Description

Role Introduction:

Accountable for exceeding customer expectations and the successful delivery of projects, including the active management of metrics such as referenceability, revenue, margin, forecasting, backlog burn and customer satisfaction.

Projects are typically between 20 and 50 budget days.

What You Will Do:

Project Referenceability:

Responsible for exceeding customer expectations and delivering successful projects that optimise the opportunity for project referenceability.

Customer Satisfaction:

Responsible for capturing and delivering customer satisfaction with respect to the project engagement via the formal CSAT (Customer Satisfaction) process.

Project P&L:

Responsible for maximising project revenue and margin through the active management of key project and commercial metrics, including scope creep, day rates, non-billable days, and resource optimisation.

Backlog Management:

Responsible for the active management of project backlog and the optimisation of weekly backlog burn rates.

Forecasting Management:

Responsible for weekly revenue forecasting in line with forecast accuracy targets.

Project Governance:

Responsible for adopting and managing projects in accordance with the Advanced Corporate Project methodology.

Client Escalations:

Responsible for managing and resolving client escalations, seeking support when required.

KPI Performance:

Responsible for achieving and driving monthly KPIs, including and actively addressing material variances to aged debt, project time to start value, third party costs and bad debts.

Services Packages:

Responsible for identifying opportunities to upsell or cross sell new business opportunities.

Best Practices:

Responsible for driving best practice and foster a culture of continuous service improvement.

What You Will Have:
Broad range of project management skills Solid understanding of the phases and activities throughout a project lifecycle Exceptional communication skills with a professional verbal, written and presenting ability. Strong operational exposure and robust financial management skills

What We Do For You:

Wellbeing focused

- Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

Annual Leave

- 26 days of annual leave, plus public holidays and the ability to buy additional days

Employee Assistance Programme

- Free advice, support, and confidential counselling available 24/7 through Care First

Endometriosis Friendly Employer

- We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace

Personal Growth

- Regardless of where you are at in your career, we're committed to enabling your growth personally and professionally

Development Programmes

- From Future Managers to Leadership Training, our development programmes help you get where you need to go

Performance Bonus

- Our Group-wide bonus scheme enables you to reap the rewards of your success

Financial wellbeing -

We understand as well as your mental wellbeing, your financial wellbeing is really important

Pension Scheme

- Our plan with Scottish Widows offers 5% matched contribution by the company

Income protection insurance

- Providing you with support and assistance when you need it most

Recognition

- Highlighting and rewarding the great work our people do

Performance & Talent

- Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Difference

- we provide opportunities to help our people make a difference to the causes they care about

MatchIt!

- Fundraise for a cause close to your heart and OneAdvanced will match part of the funding

Volunteering Time

- Our volunteering leave scheme allows you to use your time to help those who need it

Pennies from Heaven

- donate the pennies from your pay check to help make a difference without lifting a finger

Who We Are:

OneAdvanced is one UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of 330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to

power the world of work

and, as you can see, our software underpins some of the UK's most critical sectors.

We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.

To learn more about working at OneAdvanced please click here