Job Description

Join our family-run business as a Project Manager in Lincoln, leading home improvement projects worth up to 100,000. Fast-paced, customer-focused, and varied, no two days are the same!

Pay:

34,000 - 40,000 (OTE) per year including base salary plus performance related bonuses

Job Title:

Project Manager

Location:

Lincoln

Job Type:

Full-time, Permanent

About Us

James Oliver Conservatories Ltd is a well-established, family-run business based in Lincoln with over 35 years of experience delivering high-quality home improvements such as conservatories, orangeries, windows, doors, and garden rooms across the East Midlands. Due to continued growth, we're expanding our Operational Team and are looking for a dedicated Project Manager to help manage the customer journey from sale to completion, and through the 10-year guarantee. Our projects range in value from 1,000 to 100,000.

About the Role

This is a fast-paced and varied role, ideal for someone with excellent communication and organisational skills who enjoys working with customers and managing project details behind the scenes. You'll be the key point of contact for our building customers, helping to coordinate installation logistics, manage aftercare, and ensure everything runs smoothly and professionally from start to finish.

The role demands pace, accuracy, and proactive communication to keep multiple projects running smoothly.

Key Responsibilities

Proactively communicating with customers at every stage to keep them fully informed. Managing the customer journey from point of sale through to installation and final sign-off. Prioritising workload including incoming calls, emails, and messages. Resolving customer service issues or complaints, escalating when needed. Ordering parts and materials for ongoing projects and ensuring timely delivery. Tracking project progress and maintaining accurate records on our in-house software. Attending site visits regularly (totalling around 1-2 days per week) to ensure efficiency, assess issues or support customers. Creating and maintaining project and service logs, reports, and documentation. Supporting diary management for fitters, service engineers, and surveyors. Supporting Health & Safety documentation and processes where required. General office and operational support as needed.

About You

A proactive, confident communicator who thrives in a fast-paced environment. Experienced in customer service or project management (ideally construction or home improvements but not essential, full technical training is available for the right candidate). Highly organised with strong attention to detail. You spot issues early and resolve them quickly. Comfortable managing multiple projects at once, meeting deadlines and keeping all stakeholders informed. Confident with Microsoft Office (Excel, Outlook, Word). Quick to learn new systems (training provided on our in-house software). Calm under pressure and solution-focused. A team player who can also work independently and take initiative. Full UK driving licence required.

What We Offer

Competitive salary (34k-40k), with a monthly performance based bonus. Additional bonus for positive online customer reviews. 21 days holiday plus statutory bank holidays. 26-week probationary period with full training and support Standard hours: Monday to Thursday 8:30-17:00, Friday 08:00 - 17:00 (occasional flexibility may be required to suit business and customer needs). Access to a company pool vehicle for site appointments. A friendly, supportive team in a stable, family-run business. A rewarding role where you'll play a key part in delivering quality home improvement projects with the opportunity to expand your responsibilities as we grow further.

To Apply

Please submit your CV. Applications from agencies will not be considered. We look forward to hearing from you!

Job Type: Full-time

Pay: 34,000.00-40,000.00 per year

Work Location: In person