Job Description

JD.com (NASDAQ: JD; HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, the company has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions.


Learn more about us:https://corporate.jd.com


We are looking for a proactive and detail-oriented Project Manager to support company-level strategic projects and cross-functional initiatives. This role involves working closely with stakeholders across merchandising, product, engineering, marketing, and operations teams to ensure project alignment, timely delivery, and continuous improvement. You'll play a key role in building scalable project processes and supporting cross-border collaboration in a fast-paced, high-growth environment.

Key

Responsibilities

Support end-to-end project execution, including timeline tracking, milestone updates, resource planning, and status reporting. Assist in creating and maintaining project documentation, dashboards, and standardised templates. Facilitate the adoption of PMO best practices across business units. Coordinate with teams across functions and time zones to ensure aligned execution and efficient information flow. Help manage task assignments, follow-ups, and progress tracking in systems like JIRA or Monday.com. Track project risks, identify blockers, and escalate key issues when necessary. Assist in data analysis for project KPIs (e.g., delivery timeliness, rework rate) and contribute to retrospectives. Identify process improvement opportunities using project data. Help implement tools, templates, and workflows that improve project delivery outcomes.

Qualifications & Experience

Bachelor's degree in Project Management, Business Administration, Computer Science, or related fields. Strong experience supporting project management or operations, preferably in e-commerce or retail. Familiarity with project management tools (e.g., JIRA, Trello, MS Project) and reporting platforms (e.g., Excel, Power BI). Strong communication skills and experience working across multiple departments. Highly organised, detail-oriented, and comfortable working in fast-paced environments. Fluent in English; Mandarin proficiency is a plus but not required.

What We Offer

The exciting opportunity to shape category strategies and contribute to the growth of a new and dynamic e-commerce business. A diverse, inclusive work environment, where you can make a significant impact on JD.com's regional presence. A competitive salary and benefits package, including health insurance, pension and performance bonuses.

JD.com is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

?About JD.com?

------------------


JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider. The company's cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its "Retail as a Service" offering to help drive productivity and innovation across a range of industries. JD.com's business has expanded across retail, technology, logistics, health, industrials, property development and international business. JD.com is ranked 44th on the Fortune Global 500 list and is China's largest retailer by revenue, serving over 600 million annual active customers. The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020. Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, the company's mission is to make lives better through technology, striving to be the most trusted company in the world.

?Our Global Business?

-------------------------


We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com's operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and many others, serving customers worldwide.


Key International Business Segments: Joybuy (online retail business in Europe), International Logistics, Cross-border Import Business, JD Industrials International, JD Property International

?"Joybuy" - Online Retail Business in Europe?

--------------------------------------------------


Joybuy is JD.com's online retail business in Europe. It is currently in the test phase in the UK, the Netherlands, Germany, France, Belgium, and Luxembourg. Joybuy places the customer at the heart of everything it does. Our slogan, "Don't just buy, Joybuy," perfectly captures our mission to fulfill our customers' needs and provide a service that is easy and convenient, but also enjoyable and fun.