Job Description

Norfolk and Norwich University Hospital

Permanent, Full time 37.5 hours per week Monday- Friday

Competitive salary plus benefits

Serco are recruiting for a Project Manager to join the team based at Norfolk and Norwich University Hospital. This role will lead on Serco's Hard Facilities Management projects on site ensuring a well organised delivery of projects. This will include ensuring contractors are inducted to site, works are appropriately planned into site operations and facilitating access and closure of works along with the responsibility to deliver a range of projects from multi-million-pound schemes to small & minor works.

Main Accountabilities:

Manage capital and minor works projects. Price works and responsibility to deliver profitable budget in line with contract Manage single large or multiple smaller initiatives and projects for Client; Hospital Trust & Serco of varying complexity Lead Lifecycle Works and deliverables for the FM Contract including but not limited to: review of Lifecycle plans; provision of FM Co Asset Registers complete with life expectancies; estimates of cost of Lifecycle Works, identification & challenge to Lifecycle plans and preparation of the Annual Programme Full project ownership: successful project delivery will include full implementation from initiation through to hand-over and full recovery of costs Chair a Pre-start meeting with the affected departments prior to on-site works commencing. Liaise with the Principal Designer to access Estates information to complete the Pre-Construction H&S File. Provide input into the project with regards to local knowledge, restrictions and requirements. Co-ordinate isolation of services utilising the appropriate Permit to Work (PtW) system. Provide a weekly slot for Inductions and issue access only permit to the contractor for the work (contractors working on electrical items will need to prove competence in accordance with the relevant HTM to the AP prior to working and will not be inducted without such evidence). Provide a weekly summary progress update via email to key individuals/stakeholders. Chair and minute monthly progress meetings with the contractors to inform senior stakeholders of progress of the works, issues affecting the programme and any risks. Attend departments with the contractors Supervisor to make introductions, remind Heads of Department 1 week prior to work proposing to take place, and to check the progress of the Trust decant operations. Attend departments on the morning of the start of works to ensure start-up has commenced and record any issues. Carry out periodic checks of progress against the contractors "look ahead" programme. Brief the Estates Operations team and PFI Project Co on progress or issues. Review and comment on any matters that may arise on a day to day basis that could affect the operation of the Trust. Be the point of escalation for departments in case of issue and report this to the Trust for resolution. On completion of installation / works, witness testing and prove of completion / operation; collate relevant documentation (test results, certificates, warranties, O&M manuals) required/issued by contractors. Agree areas of existing damage prior to works commencing and review following completion of departments/zones to assess any damage existing at that time, reporting the same to the management team and stakeholders to agree making good requirements. Report on project success criteria results, metrics, test and hand-over management activities. Provide status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence Prepare estimates and detailed project plan for all phases of the project Responsible to deliver profitable budget delivery and ensure works and completed and signed over to the client Procure adequate resources to achieve project objectives in planned timeframes Manage project scope and changes with a documented approval change management/variation process Participate and/or drive feasibility studies, vendor selections and proposals for evaluation by appropriate key stakeholders Act as an internal quality control check for the project and manage ongoing quality control and participate in quality issue resolution Define the Statement of Work and Specifications for the requested goods and services. Support formal/informal schedules to manage the engagement contract Develop and manage all aspects of project and program engagement from planning, external vendor relationships, communications, resources, budget, change, risks and issues Monitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables Develop and deliver progress reports, proposals, requirements documentation and presentations to various audiences, including Senior Management, project team, client and Hospital Trust Identify and develop trusted adviser relationship with project and program stakeholders

What you'll need to do the role:

Ideally, a degree / diploma qualified on Building Construction or HNC / HND in Building Services, Mechanical / Electrical Engineering Experience as a Trades Person Project Management skills and working knowledge of Building Services projects with Contractors.

What we offer:

Up to 6% contributory pension. 25 days annual leave plus bank holidays. Annual leave purchase scheme. Access to the Serco benefits portal offering discounts across major high street brands in Retail, Leisure & Hospitality. Health and wellbeing support for you and your family, including an Employee Assistance Programme, Health Cash Plans, free flu jabs, and more. Comprehensive career development opportunities, including role-specific training, leadership coaching, and formal study to support your growth with Serco. A safe, inclusive, and supportive culture. A company passionate about diversity and inclusion.



About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.



By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.



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Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.



At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.



At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.