Job Description

About us:
Wifinity was founded in 2007 to solve a problem--our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn't an option.
And that problem isn't exclusive to the military, either. Students living in University accommodation, families visiting holiday resorts, or living in shared accommodation and retirement communities.
Conventional home broadband doesn't always work for them.
Wifinity is different. We offer the same benefits as traditional broadband, such as super-fast speeds, WiFi, and secure and private networks, but none of the downsides. We even offer Pay As You Go and flexible contracts, so customers only pay for what they need without hefty penalties or long contract terms.
We take the complexity out of connectivity.
The opportunity:
The Project Manager is imperative in delivering large complex projects for either our Customers or internal stakeholders. This is a busy, fast paced role that you can really make your own with the opportunity to implement real change.
We are looking for an individual who enjoys working in a high-paced environment and is able to deliver to tight timescales through innovative and organised methods.
Key areas of focus:
Joining our Programmes & Installations team, you will be responsible for working across multiple projects from beginning to end within the agreed timescale.
You will work with various stakeholders across the business to deliver customer driven projects independently or as part of a wider programme to time cost and quality criteria.
Your day to day role will consist of the following responsibilities, you may be required to carry out further responsibilities at the company's discretion.

• Owner of the "Installation Project" from commercial governance approval through to service transition into Operations. Will have multiple projects to manage simultaneously. Installation Projects can be new builds, retrofits or service improvements of existing sites across many sectors including military sites; therefore a person of exceptional communication skills, diligence, attention to detail and customer focus.
• To ensure that your project(s) are delivery in accordance with Health & Safety policy and manual; we take our responsibilities for Health & Safety very seriously
• To manage the handover from Sales ensuring all required information and documentation is provided to facilitate a successful delivery; to be custodian of the project scope.
• To own the client relationship throughout delivery to ensure the client has regularly visibility on status and early warning of any challenges that may prevent delivering in accordance with order form or contract expectations

• To create and own the project plan for the delivery of the project; to drive teams to achieve the milestones and support unblocking of challenges where they may arise; the scope of a project includes overseeing quality check of design information from sales, procurement of materials/hardware, engaging both internal and external resourcing (including quotes and statement of works), installation on site, commissioning onto the network, product readiness (including portal, packages, pricing), marketing readiness to facilitate successful launch and uptake, operational readiness so the company is able to onward support the new site/installation, financial readiness to ensure that the company commences invoice/is established to accept payment at the point service transition into Operations, to ensure handover to the Service Delivery Team is full and complete
• To ensure resource (both internal and external) is arranged to deliver the project on schedule, sourcing quotes where necessary and ensuring statement of works are in place that are in line with the design and customer requirements for the project
• To ensure hardware (and materials were necessary) are procured and available to site in accordance with the project plan
• To ensure that the product and method of product delivery is created, delivered and fully tested in accordance with the project plan
• Owner of the project budget as approved by commercial governance; responsible for monitoring and reporting real time spend on hardware, materials, external contractor costs.
• To ensure the relevant team members have conducted quality assurance tests on installation, commissioning and the method of product delivery (e.g. portal)
• To know the status of the project at all times and provide regular reporting for your projects that indicates summary of status against scope, expenditure and forecast against budget, forecast against milestones and highlights any risks to time, cost or quality for executive review or direction/decision where appropriate
• To identify, log and regularly review risks that would affect project time, budget or quality and be accountable for mitigation strategies where appropriate
• To follow Wifinity Project Governance guidelines; to be active in feeding back improvements that drive efficiency
• To ensure all projects undergo a Lessons Learned review; and to participate actively in forums designed to drive standardisation of best practice, process and procedure.

Customer Driven:

• Identify and assess customers' needs to achieving and exceeding customer satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Handle customer queries, provide appropriate solutions and alternatives within the expected time frame and follow up to ensure resolution

About you:
You will be a passionate and motivated individual with the ability to spin multiple plates (projects) at once! You value an organised approach and are able to take individual tasks upon yourself to complete tasks on time. You are excellent at working with people and always strive to provide a customer driven approach. We are looking for someone that:

• A motivated team player and leader with a true passion for what you do
• Strong analytical and problem-solving skills
• Excellent organisational skills with the ability to deliver in line with strict timescales
• Self motivated and able to seek information and develop knowledge and skill

Your experience:

• Extensive experience in project management within IT
• In depth knowledge and skills of project management
• Experience of working with senior management and external customers
• Knowledge of the telecommunications industry, especially of internet service providers
• Proficient with Microsoft Office applications ( Word, Excel, PowerPoint, Visio).

It would be nice to also have, but not essential:

• Understanding of Data Network Technology - SD-WAN, MPLS, VPN, Internet, Cisco, etc.
• Knowledge of managed Network Services, including but not limited to, SD-WAN, MPLS, VPN, security services, LAN/WAN, and cloud is required.

We offer a competitive salary and benefits package which includes an 'Annual Leave Buy & Sell Scheme', in addition to a remote first working environment, allowing our employees more flexibility when it comes to the importance of a healthy work / life balance. Please be aware that the successful applicant to this role will receive an offer which is subject to the satisfactory completion of a basic level DBS check.
At Wifinity we pride ourselves on being an equal opportunities employer, with an inclusive culture who do not discriminate and whose hiring outcomes and commitments are based upon your talent and experience.
This advert can be available in other formats (upon request) for those who require it, please contact jobs@wifinity.co.uk for assistance.

Wifinity