Job Description

We have an exciting opportunity for a Project Manager to join the Client Services team, within the Cloud and Infrastructure Department of Digital Health and Care Wales. The department provides IT systems and services to over 15,000 users across Wales including GP Practices, Digital Health and Care Wales, NHS Wales Shared Services Partnership, Public Health Wales, Community Health Councils and a range of smaller national organisations. We also provide support for all national IT services via our National Service Desk, working closely with all NHS Wales organisations.
The Client Services planning team manages and supports stakeholder engagement, operational and project related programmes of work.
Main duties of the job
As a project manager within the Client Services department, you will be responsible for leading on projects such as GP Desktop Refresh, Windows 11 deployment, and co-ordinating the workstreams for operational projects.
This could be the role for you if you are:

• Seeking a role in which your work provides a meaningful contribution to health and wellbeing in Wales.
• Looking for opportunities to utilise your skills and experience to deliver digital solutions to support staff delivering direct care to patients in the community.
• Experienced in applying project management methodologies and approaches (e.g. PRINCE2, Agile) and have experience of major system or software implementations.
• Experienced in delivering projects.

The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.
About us
Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Details
Date posted
07 August 2025
Pay scheme
Agenda for change
Band
Band 7
Salary
48,527 to 55,532 a year per annum, pro rata
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
025-AC171-0825
Job locations
Hybrid working
Location to be confirmed at interview
CF11 9AD
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and Knowledge
Essential

• Masters qualification in an associated professional field (or equivalent qualification / experience).
• Relevant professional registration in Project Management such as PM Chartered Project Professional or PRINCE2 Registered Practitioner)
• Knowledge gained through practical experience of working at this level, across the range of work procedures and practices.
• Evidence of continuous professional development.

Desirable

• Theoretical and specialist knowledge gained via relevant certification such as: o Agile Project Management (APM) Practitioner o Project Management Institute (PMI) Project Management Professional o Project Leadership Programme (PLP) o P3O Practitioner.
• Knowledge of NHS Wales or the Health sector

Experience
Essential

• Have working knowledge and experience of successfully leading and managing moderate to complex transformation projects, or leading and managing programmes that have been in a specialist or work stream strand lead role within a programme.
• Has a working knowledge the identification of key business stakeholders, assessment of their level of power and interests, their needs and their perspectives, to inform the way(s) in which they should be considered and managed. Establishing relationships, analysing perspectives and managing stakeholders from a variety of backgrounds and disciplines. Adapting stakeholder engagement style to meet the needs of different audiences.
• Has a working knowledge of working withing frameworks and methodologies to ensure compliance with quality and operational standards, with the ability to plan, develop, maintain and apply quality management processes and to ensure the adherence to those standards throughout the project delivery lifecycle.
• Has comprehensive knowledge in the identification, assessment, management and mitigation of programme issues and risks, that could result in time or cost over-runs, or failure to deliver programmes that are fit for purpose.
• Has working knowledge in principles, methods, techniques and tools for the effective management and tracking of programmes, and of related activities, through implementation to the successful achievement of planned business benefits.
• Has working knowledge in principles, methods, techniques and tools for the preparation and monitoring of budgets to manage costs and ensure costeffectiveness and value for money.
• Proficient in assurance processes, with the ability to establish, plan and manage programme controls, implementing reviews at appropriate points during all stages of the programme life cycle to provide evaluations of programme governance, compliance, and progress against time, cost, quality, compliance and ongoing viability.
• Proficient in resource management with commercial and procurement skills, to identify and secure the resources required in line with the relevant regulatory framework, and to effectively and efficiently deploy financial and other resources. Including reassessment and reallocation of resources in a dynamic multi-programme environment to achieve optimum results and return on investment.
• Proficient in identifying, sharing and promoting best practices and lessons learned to create a culture of learning and good practice that supports continuous improvement to optimise programme delivery.

Skills and Attributes
Essential

• Strong decision-making and problem-solving skills taking into account the needs of situations, priorities, constraints, known risks, and the availability of necessary information and resources
• Effective communication and interpersonal abilities to establish strong relationships with stakeholders
• Change management skills to plan, lead and effect positive cultural and operational change, securing commitment and buy-in and promoting a positive long-term vision
• Resilience and adaptability in uncertain environments.
• Ethical reasoning and a commitment to public service values
• Welsh language skills are desirable levels 1 or above in understanding, speaking, reading and writing in Welsh

Person Specification
Qualifications and Knowledge
Essential

• Masters qualification in an associated professional field (or equivalent qualification / experience).
• Relevant professional registration in Project Management such as PM Chartered Project Professional or PRINCE2 Registered Practitioner)
• Knowledge gained through practical experience of working at this level, across the range of work procedures and practices.
• Evidence of continuous professional development.

Desirable

• Theoretical and specialist knowledge gained via relevant certification such as: o Agile Project Management (APM) Practitioner o Project Management Institute (PMI) Project Management Professional o Project Leadership Programme (PLP) o P3O Practitioner.
• Knowledge of NHS Wales or the Health sector

Experience
Essential

• Have working knowledge and experience of successfully leading and managing moderate to complex transformation projects, or leading and managing programmes that have been in a specialist or work stream strand lead role within a programme.
• Has a working knowledge the identification of key business stakeholders, assessment of their level of power and interests, their needs and their perspectives, to inform the way(s) in which they should be considered and managed. Establishing relationships, analysing perspectives and managing stakeholders from a variety of backgrounds and disciplines. Adapting stakeholder engagement style to meet the needs of different audiences.
• Has a working knowledge of working withing frameworks and methodologies to ensure compliance with quality and operational standards, with the ability to plan, develop, maintain and apply quality management processes and to ensure the adherence to those standards throughout the project delivery lifecycle.
• Has comprehensive knowledge in the identification, assessment, management and mitigation of programme issues and risks, that could result in time or cost over-runs, or failure to deliver programmes that are fit for purpose.
• Has working knowledge in principles, methods, techniques and tools for the effective management and tracking of programmes, and of related activities, through implementation to the successful achievement of planned business benefits.
• Has working knowledge in principles, methods, techniques and tools for the preparation and monitoring of budgets to manage costs and ensure costeffectiveness and value for money.
• Proficient in assurance processes, with the ability to establish, plan and manage programme controls, implementing reviews at appropriate points during all stages of the programme life cycle to provide evaluations of programme governance, compliance, and progress against time, cost, quality, compliance and ongoing viability.
• Proficient in resource management with commercial and procurement skills, to identify and secure the resources required in line with the relevant regulatory framework, and to effectively and efficiently deploy financial and other resources. Including reassessment and reallocation of resources in a dynamic multi-programme environment to achieve optimum results and return on investment.
• Proficient in identifying, sharing and promoting best practices and lessons learned to create a culture of learning and good practice that supports continuous improvement to optimise programme delivery.

Skills and Attributes
Essential

• Strong decision-making and problem-solving skills taking into account the needs of situations, priorities, constraints, known risks, and the availability of necessary information and resources
• Effective communication and interpersonal abilities to establish strong relationships with stakeholders
• Change management skills to plan, lead and effect positive cultural and operational change, securing commitment and buy-in and promoting a positive long-term vision
• Resilience and adaptability in uncertain environments.
• Ethical reasoning and a commitment to public service values
• Welsh language skills are desirable levels 1 or above in understanding, speaking, reading and writing in Welsh