Job Description

About

Isomi designs and manufactures modular reception and public space furniture. Simplifying the specification process, we work with architects and designers to deliver our contemporary design schemes across the world.

Based in Runcorn we are an innovative, dynamic team with an opportunity for the right candidate to grow the role from within.

Overview of Job

This role largely focuses on supporting the sales and operation teams, communicating and servicing customers ensuring that projects are quoted, managed and delivered on time and within scope

Why is the oppurtunity a great one?

Fast growing business - With external sales agents already station in 8 regions through North America, 1 in Ireland and further European expansion into Europe in the pipeline Great work culture Fantastic progression opportunities Fantastic perks and packages Hybrid working after initial training period

Job Specification

Understanding the product offering and procurement routes to provide information to clients and handle projects independently. Maintaining the highest level of customer service through incoming and outgoing communication by phone and email both externally and internally. Qualifying leads and verifying the client and project information ensuring details are correct. Monitor project progress and provide regular updates to stakeholders. Putting quotations together for clients and liaising with designers, furniture dealers and contractors, following projects through each step of the sales and order funnel. Creating digital product visuals to accompany quotations. Obtaining shipping and transportation quotations then scheduling once the order is received. Following up on leads and projects via phone or email to ensure opportunities are maximised and all relevant information is captured. Maintain and develop CRM system, including cleansing of any duplication. Processing and fulfilling sample requests. Regularly liaising with Isomi's agents to ensure they are equipped with updated marketing materials and sample stock. Monitoring and logging file downloads from the Isomi website and using this information for prospecting. Processing new orders and seeing these through to completion. Coordinate project activities, resources, and information to ensure smooth execution of projects. Assist in the development of project plans, timelines, and budgets. Coordination of installation teams, including skilled workers and apprentices. Collaborate with the production team through weekly meetings to ensure project timelines are met.

Essential Skills and Experience

Previous experience in a sales, operations, administration, or customer service role Confident phone manner Excellent verbal and written communication IT literate with good working knowledge of Microsoft packages Strong attention to detail Highly organised and quick to learn Self-motivated Problem Solving and ability to use own initiative Accuracy when inputting data Ability to work both independently and harmoniously within a team

Desirable Skills

Proficient with CRM software and automated sales tools Ability to understand technical drawings

Salary and Perks

25,000 - 30,000 basic salary plus bonus structure once trained. 25 days holidays + Bank Holidays Annual Christmas Shutdown Monday to Friday, No weekends. Casual Dress Hybrid working system - 3 days office/ 2 days home Compressed working week - Week 1 - 5 days/ Week 2 - 4 days
Job Types: Full-time, Permanent

Pay: 25,000.00-30,000.00 per year

Benefits:

Casual dress Company events Company pension Cycle to work scheme On-site parking Work from home
Work Location: Hybrid remote in Runcorn WA7 1TY