Job Description

This role can only be offered as a secondment. If you wish to apply for a secondment, you must have the approval of your line manager before applying for the role.Project Support Managers will undertake similar duties to project managers but will manage less complex projects / work packages. To lead and manage the successful delivery of national projects, or work packages of low/moderate complexity and risk, ensuring that projects produce the required products, to the required standard of quality and within the specified constraints of time and cost. The Project Support Manageris responsible for their part of the project producing a result that is capable of achieving benefits defined in the Business Justification and the Project Initiation Document. The post has the responsibility for providing task management for the Project Support Officers.This post is Fixed Term/Secondment for until 02/02/26 due to the needs of the service.If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.Main duties of the jobThe main responsibilities of the Project Support Manager will be drawn from all or some of the following (depending upon the project being worked on):With the support of a Project Manager, agree the Project Scope and Definition of work products:

• To be actively involved in the setting of the operational, technical and strategic objectives of the project.

• Identify and reconcile key stakeholder interests in the project.

• Understand and clarify the project scope and definition of work products in order to plan effectively.

• Identify, assess and prioritise risk associated with the project.

• Assess project feasibility and negotiate necessary amendments with the Project Manager
• Develop Plans to Achieve the Project Goals
• Planning and organising broad range of activities and tasks.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.About usDigital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.DetailsDate posted14 May 2025Pay schemeAgenda for changeBandBand 6Salaryxc2xa337,898 to xc2xa345,637 a year per annumContractSecondmentWorking patternFull-time, Flexible workingReference number025-AC105-0525Job locationsHybrid workingTo be decided at interviewCF11 9ADJob descriptionJob responsibilitiesThe above is not an exhaustive list of duties and responsibilities, please see the attached job description and personal specification for more details about the role. Job descriptionJob responsibilitiesThe above is not an exhaustive list of duties and responsibilities, please see the attached job description and personal specification for more details about the role.Person SpecificationQualifications and KnowledgeEssential

• Educated to a Postgraduate Diploma level in an associated professional field (or equivalent qualification / experience).
• Evidence of continuous professional development
• Further evidence of relevant higher-level education and/or training.

Desirable

• Relevant professional registration such as: APM Chartered Project Professional or PRINCE2 Practitioner.

ExperienceEssential

• A working knowledge of successfully leading and managing low to moderate complex transformation projects within a large complex environment, or leading and managing projects that have been in a specialist or work.
• Comprehensive knowledge in the identification of key business stakeholders, assessment of their level of power and interests, their needs and their perspectives, to inform the way(s) in which they should be considered and managed. Establishing relationships, analysing perspectives and managing stakeholders from a variety of backgrounds and disciplines. Adapting stakeholder engagement style to meet the needs of different audiences.
• Detailed knowledge in working with frameworks and methodologies to ensure compliance with quality and operational standards, with the ability to plan, develop, maintain and apply quality management processes and to ensure the adherence to those standards throughout the project delivery lifecycle.
• Detailed knowledge in the identification, assessment, management and mitigation of programme issues and risks, that could result in time or cost over-runs, or failure to deliver programmes that are fit for purpose.
• Detailed knowledge in principles, methods, techniques and tools for the effective management and tracking of programmes, and of related activities, through implementation to the successful achievement of planned business benefits.
• Working knowledge in Business change and implementation with the ability to document and analyse various options and to select the optimal solution, integrate the programme outputs into 'business as usual' (BAU) ensuring that activities are planned and completed to enable the business to implement the change and realise the benefits. Establishing protocols to manage and document all requests that alter the scope of a project, including the capture, evaluation and approval or rejection of any requests
• Working knowledge in principles, methods, techniques and tools for the preparation and monitoring of budgets to manage costs and ensure cost-effectiveness and value for money
• Working knowledge in methods and techniques for preparing, developing and presenting business cases to justify the initiation and continuation of programmes, requests for proposal (RFP) invitations to tender (ITT) and statements of requirements/work both verbally and in writing.
• Proficient in identifying, sharing and promoting best practices and lessons learned to create a culture of learning and good practice that supports continuous improvement to optimise programme delivery.

Desirable

• Knowledge of NHS Wales or the Health sector.

Skills and AttributesEssential

• Effective judgement skills to make decisions at the right time, taking into account the needs of situations, priorities, constraints, known risks, and the availability of necessary information and resources.
• Interacting with people skills to establish relationships, contributing to an open culture and maintaining contacts with people from a variety of backgrounds and disciplines. Effective, approachable and sensitive communicator in different communities and cultures. Ability to adapt style and approach to meet the needs of different audiences.
• Resilience in ambiguous and changing environments.
• Commitment to diversity, inclusion, and organisational values.

Desirable

• Welsh language skills are desirable levels 1 and above in understanding, speaking, reading and writing in Welsh

Person SpecificationQualifications and KnowledgeEssential

• Educated to a Postgraduate Diploma level in an associated professional field (or equivalent qualification / experience).
• Evidence of continuous professional development
• Further evidence of relevant higher-level education and/or training.

Desirable

• Relevant professional registration such as: APM Chartered Project Professional or PRINCE2 Practitioner.

ExperienceEssential

• A working knowledge of successfully leading and managing low to moderate complex transformation projects within a large complex environment, or leading and managing projects that have been in a specialist or work.
• Comprehensive knowledge in the identification of key business stakeholders, assessment of their level of power and interests, their needs and their perspectives, to inform the way(s) in which they should be considered and managed. Establishing relationships, analysing perspectives and managing stakeholders from a variety of backgrounds and disciplines. Adapting stakeholder engagement style to meet the needs of different audiences.
• Detailed knowledge in working with frameworks and methodologies to ensure compliance with quality and operational standards, with the ability to plan, develop, maintain and apply quality management processes and to ensure the adherence to those standards throughout the project delivery lifecycle.
• Detailed knowledge in the identification, assessment, management and mitigation of programme issues and risks, that could result in time or cost over-runs, or failure to deliver programmes that are fit for purpose.
• Detailed knowledge in principles, methods, techniques and tools for the effective management and tracking of programmes, and of related activities, through implementation to the successful achievement of planned business benefits.
• Working knowledge in Business change and implementation with the ability to document and analyse various options and to select the optimal solution, integrate the programme outputs into 'business as usual' (BAU) ensuring that activities are planned and completed to enable the business to implement the change and realise the benefits. Establishing protocols to manage and document all requests that alter the scope of a project, including the capture, evaluation and approval or rejection of any requests
• Working knowledge in principles, methods, techniques and tools for the preparation and monitoring of budgets to manage costs and ensure cost-effectiveness and value for money
• Working knowledge in methods and techniques for preparing, developing and presenting business cases to justify the initiation and continuation of programmes, requests for proposal (RFP) invitations to tender (ITT) and statements of requirements/work both verbally and in writing.
• Proficient in identifying, sharing and promoting best practices and lessons learned to create a culture of learning and good practice that supports continuous improvement to optimise programme delivery.

Desirable

• Knowledge of NHS Wales or the Health sector.

Skills and AttributesEssential

• Effective judgement skills to make decisions at the right time, taking into account the needs of situations, priorities, constraints, known risks, and the availability of necessary information and resources.
• Interacting with people skills to establish relationships, contributing to an open culture and maintaining contacts with people from a variety of backgrounds and disciplines. Effective, approachable and sensitive communicator in different communities and cultures. Ability to adapt style and approach to meet the needs of different audiences.
• Resilience in ambiguous and changing environments.
• Commitment to diversity, inclusion, and organisational values.

Desirable

• Welsh language skills are desirable levels 1 and above in understanding, speaking, reading and writing in Welsh

NHS