Job Description

Project Support Officer

Location: Coventry (CV1)

Contract: 31st March 2026

Salary: From 28k per annum

Hours

Full Time - 37.5 hour per week. Whilst the standard office hours will be 8.15am until 5.00pm, Monday to Thursday (Office) and 8am to 12:30pm Friday (Work from Home), the post holder will be required to work such hours as are operationally required for the proper performance of duties. There will be occasions when flexibility in working hours is required to support specific tasks and events. For example, working early or late to support a VIP visit or Growth Hub event or attendance at a particular meeting for which time off in lieu will be given. Overtime is not paid.

Employment Terms

31st of March 2026

Reporting Lines

This post reports to the Project Manager. But on some day-to-day tasks and in the absence of the Project Manager the post holder will be directed by the Head of Projects as needs dictate.

Purpose of this :

Accountabilities

:

1.Promote business investment and growth within businesses throughout the West Midlands region

2.Collect and analyse information on the objectives and priorities of local businesses, as well as project objectives

3.Work with the Project Team to lead on the successful delivery of the Supply Chain Transition - Investment Zone project priorities and grow related activity across the region

4.Help ensure the sustainability of the Project Team by driving engagement with partners and stakeholders, as well as identifying new projects worth collaborating on in the region

Responsibilities

:

5.Provide all aspects of project support for programmes managed by Business Solutions across the region

6.Maintain knowledge of the scale and scope of the local business support infrastructure and proactively develop relationships across the West Midlands by identifying solutions to growth issues and pinpoint pathways towards resolving them with the objective of supporting business growth

7.Support the management of key projects and initiatives to ensure delivery to project timescales, business and stakeholder engagement and budget

8.Facilitate business engagement with local. large businesses and partner organisations to promote use and awareness of various projects

9.Support on strategic partner consultations and business consultations around regional and sub-regional business opportunities

10.Help manage relationships with key project stakeholders, colleagues, and businesses to maximise opportunities for local businesses and community organisations

11.Monitor, record and report progress and interactions using the CRM system ensuring accurate and timely records at all times

12.Help produce key data reports at the request of both local and central government, as well as those requests by stakeholders and Growth Hub Group management

13.Proactively network with the local business community, key stakeholders and enterprise organisations

14.Support events and workshops that raise the profile of various business support projects within the region

15.Share insights and intelligence gained from programmes with the project team and key partner organisations in order to inform future development plans for the team

16.Work collaboratively with the team to ensure the whole of the West Midlands is appropriately supported through internal and external projects, as well as various other initiatives

17.Keep informed about national and local policies and initiatives in respect of business growth and development, especially those that relate too

18.Maintain high standards of confidentiality and ensure compliance with data protection and information security standards

19.Identify and report issues relating to health & safety, maintaining an accident report system

Person Specification

Qualifications

(essential) Completed a broad education including GCSE grade C and above in English Language and Maths (or equivalent)

(desirable) Educated to degree level (or equivalent)

(desirable) Relevant qualifications in business, economic development, business advice and guidance

(desirable) Qualification in Project Management or Project and Programme related support

Experience and Knowledge

(essential) Good working knowledge of business and/or project management

(essential) Experience of building effective working relationships, and of working in partnership with delivery partners, external suppliers and businesses

(desirable) Previous experience in project management, contract management or business development support

Skills/Abilities

Demonstrate ability to cope with high volumes of work, to set and meet deadlines and targets; determine priorities and organise work and coordinate activities to provide an efficient service

High level of communication and interpersonal skills, both written and verbal with ability to engage, influence and promote delivery to senior stakeholders, colleagues, and businesses

Excellent project support and report writing skills

Excellent networking skills and able to manage ongoing relationships

Well-developed IT literacy to produce high quality documents (such as reports and briefings) and presentations (using MS Office packages)

(desirable) Knowledge of Dynamics Customer Relationship Management (CRM) system or similar

(desirable) A good understanding of business investment and public-sector decision-making processes

Aptitude

Demonstrates natural ability and personality that will build and maintain personal credibility and professionalism with client and partner relationships with a responsive "can do" attitude

Circumstances

Able to work flexibly to accommodate early and late working times from time to time

Valid driving license and use of a vehicle insured for business use

Equal Opportunities

Understanding of the requirements of Equality and Diversity

Job Types: Full-time, Fixed term contract
Contract length: 8 months

Pay: 26,000.00-30,000.00 per year

Benefits:

Company pension Free parking On-site parking Work from home
Schedule:

Monday to Friday
Ability to commute/relocate:

Coventry CV1: reliably commute or plan to relocate before starting work (required)
Application question(s):

A good understanding of business investment and public-sector decision-making processes
Experience:

Project Management : 1 year (required)
Work authorisation:

United Kingdom (preferred)
Location:

Coventry CV1 (preferred)
Willingness to travel:

25% (preferred)
Work Location: In person

Expected start date: 28/07/2025