Job Description

Details

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Reference number

421734

Salary

25,854 - 33,936
25,854 -30,850 (National)


28,390 -33,936 (London)


Please ensure that you read the Pay and Reward information for civil service and internal colleagues before applying.
A Civil Service Pension with an employer contribution of 28.97%
GBP

Job grade

Executive Officer
Level 1B

Contract type

Permanent

Business area

OFGEM - Networks - Heat Networks

Type of role

Project Delivery

Working pattern

Flexible working, Full-time, Part-time

Number of jobs available

1

Contents

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Location About the job Benefits Things you need to know Apply and further information

Location

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Successful candidates may be based in any of our office locations - Cardiff, Glasgow, or London. We especially welcome applicants from Cardiff and Glasgow.

About the job

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Job summary

Ofgem is Great Britain's independent energy regulator. Our primary responsibility is to protect energy consumers, especially the most vulnerable, while at the same time working with government, industry and consumer groups to deliver a clean, more affordable and secure net-zero energy system at the lowest cost to consumers, and drive economic growth.


We're looking for a Project Support Officer to join the Ofgem's Heat Networks Directorate, helping to shape and support the delivery of a new regulatory regime for the heat networks market.


This is a great opportunity for someone who wants to apply their organisational and project support skills to a high-impact programme. You'll be part of a small, collaborative PMO team working to ensure the programme is well-governed, well-planned and delivering against its objectives.


You'll support a wide range of activities, from supporting programme planning and risk management, to organising meetings, PMO administrative tasks, and helping to embed consistent PMO standards across the team. You'll also play a key role in supporting governance arrangements, ensuring that meetings are well-run and that key actions and decisions are recorded and followed up.


You'll bring experience of supporting projects or programmes, particularly in areas like planning, governance, and risk and issue management. You'll be confident managing your own workload, juggling multiple priorities and communicating clearly with colleagues at all levels. Strong written and verbal communication skills will be essential, as will a proactive can-do attitude.


You'll also contribute to continuous improvement by helping to assess and refine PMO tools and processes, and by supporting the development of templates and guidance that help the team work more effectively. Your work will directly support the delivery of a complex and fast-moving programme.


We're looking for someone with experience supporting project or programme delivery, particularly in planning, governance, and risk and issue management, who can communicate clearly and confidently in both written and verbal formats, who is highly organised with the ability to manage and prioritise their own workload effectively.


This role offers the chance to work on a high-profile programme, contribute to a team that's delivering meaningful change, and develop your career in a supportive, forward-thinking environment.


Join us at Ofgem, where your skills and passion can make a real impact!

Job description

As part of the PMO team, you will collaborate within a small group of staff tasked with:

maintaining and continuously enhancing an efficient PMO function; ensuring robust governance practices are implemented and consistently followed; monitoring and tracking project performance to ensure alignment with objectives and timelines; managing risk logs and issue registers, providing regular updates and escalating concerns as needed; standardising processes and templates to support consistent project delivery; facilitating communication across stakeholders by organizing key meetings and delivering accurate reporting; championing a culture of continuous improvement by identifying and implementing best practices; programme planning by developing and maintaining programme-level plans, milestones, and schedules to ensure cohesive delivery across projects and workstreams.

This particular role will support the Heat Networks team, reporting to the Head of PMO, and covers a diverse range of activities to support the delivery of the programme's objectives.

Key Responsibilities

Support an effective PMO function. Provide business support and admin support as required - organise team away days; team meetings; room bookings; team inbox management; annual leave log; minutes; update new starter pack; organogram; teams channel maintenance; ad hoc team tasks. Support with project and programme governance arrangements - assist governance lead, arrange meetings, take minutes etc. Support project managers with programme plan and RAID maintenance. Support with updating trackers/plans/status reports. Consultation support - book reviews slots; proof reading co-ordination; accessibility checks; formatting checks; publish web pages; planning; tracker updates. Support in the assessment of PMO tools and techniques and bring about positive change to how the PMO function operates. Other team tools - Sharepoint review; restructure; folder structure review Information asset management, with Head of PMO support. Other tasks as directed by Head of PMO/team managers/delivery manager.

Key Outputs and Deliverables

Support the Heat Networks team Support risk management and programme planning across the programme. Support programme reporting and governance Support the development and implementation of PMO standards and processes. Support key work streams, including organising meetings and minute taking within the project meetings

Key Stakeholder Relationships

Internal

Head of PMO, PMO Team, Delivery Manager, Team Managers, Directorate Heads and Deputy Directors Collaborative relationships with teams across Ofgem, such as finance and legal

External

Governmental departments Vendors and consultancies 3rd party providers

Person specification

ESSENTIAL:

Experience of project/programme support - supporting areas such as planning, governance, and risks and issues management (LEAD)

Excellent communication and interpersonal skills, including strong written and verbal communication skills. Exceptional planning and organising skills of own workload.

DESIRABLE:

Knowledge of PMO and Project Management methodologies, processes and techniques Experience of communicating with and influencing senior stakeholders.

Behaviours

We'll assess you against these behaviours during the selection process:


Changing and Improving Communicating and Influencing Working Together

Benefits

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Alongside your salary of 25,854, OFGEM contributes 7,489 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

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Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours and Experience.
When you press the 'Apply now' button, you will be directed to a Civil Service test - guidance for this can be found here Civil Service online tests - GOV.UK (www.gov.uk). Upon passing the test, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.


You will then be asked to provide a 1250 word 'personal statement' evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the essential and desirable skills and capabilities.



The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.


Please refer to Civil Service candidate advice on the acceptable use of artificial intelligence within the recruitment and selection process - Artificial intelligence and recruitment , Civil Service Careers

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [

https://www.cifas.org.uk/fpn

]



Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:


UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.



We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

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This vacancy is part of the Great Place to Work for Veterans initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

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Job contact :

Name : Lisa Buchanan Email : recruitment@ofgem.gov.uk
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Recruitment team

Email : recruitment@ofgem.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles.




In the first instance, you should raise the matter directly via recruitment@ofgem.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.