Job Description

We are seeking a highly motivated and thorough candidate to join our forward-thinking and supportive team. The role is integral in managing and optimising the company's asset portfolio, ensuring effective investment strategies, and driving sustainable growth.



You will be joining an organisation that puts its customers first, takes responsibility and works together with a can-do attitude, all while challenging the status quo to deliver exceptional outcomes for our communities.

Your Role!

The successful candidate will possess strong organisational skills, attention to detail, and the ability to work collaboratively across departments, providing an essential role in ensuring the efficient and effective support service to the Asset Management & Investment team. This role involves providing support during planning, programming and delivery of proposed and ongoing projects..



You will be responsible for setting standards for project development and project monitoring, to lead for the Asset Strategy and Investment team in all aspects of customer service and engagement on construction related projects. You will need to liaise closely with customers in their homes, to discuss their specific circumstances and create household profiles to assist the delivery of planned/cyclical maintenance programmes with the minimum of disruption. Work closely with external/internal partners in identifying solutions where residents have non-standard installation requirements/difficulties. To be the main point of contact for customers who are experiencing difficulties with the implementation of planned maintenance/cyclical works to their homes and assist in any other customer related issue for Property Services.

About You!

You will need to be an enthusiastic individual, with excellent communication and interpersonal abilities, who has previous customer liaison and IT skills (in particular outlook/word/excel Microsoft packages) who would be also willing to learn new bespoke software.



What's in it for you?



We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you. A competitive salary and annual leave entitlement, flexible working, a generous employer pension contribution scheme, work life balance policies, and support for your personal development are just some of the benefits we offer.



If you are eager to be part of a transformative journey and make a tangible impact we would welcome your application



If you require further information or your application will not submit then please call 01695 577177 or email recruitment@westlancs.gov.uk.


For general employability support please contact the employability team at thenest@westlancs.gov.uk


The successful applicant will be required to undergo security checks as part of the Baseline Personnel Security Standard for accessing Government records. This will include a Basic DBS check.


Please be advised that a criminal record will not necessarily be a bar to obtaining a position with West Lancashire Borough Council.