Job Description

Salary

Grade 3 - 28,732- 31,023

Contractual hours

36

Basis

Full time

Package

Permanent, Full Time (36 Hours)
Working Pattern: Monday - Friday

Job category/type

Administration

Date posted

17/12/2025

Job reference

BH000843

Join our team as a Project Support Officer

The Project Support Officer provides comprehensive project, systems, and administrative support to the Asset Management Team, contributing to the delivery of individual projects, longer-term investment programmes, and wider asset management processes. The role is integral to the effective operation of the team, supporting customer communication and consultation to ensure customers are informed, engaged, and able to provide meaningful input into planned works affecting their homes and neighbourhoods.

Key Responsibilities

Provide project and administrative support to the Asset Management Team for individual projects, acting as the first point of contact for enquiries. Update and maintain systems relating to investment programmes including information gathering to ensure data is up to date and valid. Facilitating stakeholder engagement meetings - properly coordinated meetings with clear agendas and action points to improve decision-making, accountability, timely task completion, and project advancement. Support the planning of planned works by liaising with planning and delivery teams. Provide IT and system support to the Asset Management Team including running reports, programme modelling, system testing, and interrogating data. Maintain and update the Asset Register, ensuring that correct processes are followed in order to keep data as accurate as possible. Maintain and manage GIS information for the Asset Management Team. Administer and support the House Condition inspection and survey process, including EPCs. Co-ordinate and arrange inspections with both internal and external customers. Facilitate and attend customer consultation events and projects, including open days and questionnaires.

What you'll need to succeed

Proven experience in a project support or administrative role, providing effective support to multiple projects or programmes. Demonstrated customer-focused experience in a customer service role, managing enquiries and complaints across multiple communication channels, including telephone, email, and face-to-face contact. Experience in managing project documentation, maintaining accurate records, and supporting basic reporting, including organising meetings and preparing reports. Excellent interpersonal and influencing skills with the ability to build strong, productive and professional relationships with customers, colleagues and stakeholders. Strong administrative and organisational skills, with the ability to manage multiple tasks and prioritise effectively. Solution and results focused, and innovative and creative in solving problems Strong digital and IT skills, with confidence using platforms such as Microsoft Teams, Outlook, SharePoint, OneDrive and the wider Microsoft suite. A commitment to Equality, Diversity and Inclusion, and to creating an environment where people feel valued and respected.

What we offer

Hybrid working & flexibility - supporting work-life balance Generous annual leave - starting at 27 days, rising to 32 days after 5 years Birthday day off - take your birthday as paid leave Buy or sell annual leave - flexible options to suit your lifestyle Local bank holiday - extra day off around New Year Enhanced maternity, paternity & adoption pay Free on-site parking at key office locations Employee Assistance Programme - emotional wellbeing support for you and your family Cycle to Work & Car Leasing Schemes - save on tax and NI Pension schemes with life insurance cover Healthcare cash plan - claim back costs for dental, optical, physio & more Lifestyle discounts - cashback and savings at major retailers Learning & development opportunities - grow your career Volunteer days - up to 5 paid days to give back

Interview Date(s):

Date to be confirmed in early 2026.

Are you ready to play your part?

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Applying Instructions

In your cover letter, please provide examples that meet the essential and desirable criteria outlined in the Role Profile and Person Specification. Your selection for an interview will be based on this information.

We welcome applicants from all backgrounds and experiences. If you share our values and want to make a difference, we encourage you to apply.

As a Disability Confident employer, we aim to provide reasonable adjustments throughout the recruitment process and employment. Please contact us at hello@boltonathome.org.uk if you need any support with your application.