Job Description

About PebblePad

We are the innovators, educators, and altogether nice bunch of folk behind the award-winning Learning Journey Platform, PebblePad. Our 20+ year journey has seen us consistently push the technology boundaries, build an enviable global customer-base, and gain a reputation for being the kind of company people really like doing business with. Big enough to be trusted by leading organisations across the globe, but small enough to value every team member, it's why our customer-base, just like our team, is growing year on year. If you want to be part of something incredible, and make a difference to future generations of learners, read on.



Please note when applying for this remote role there is an expectation that you are able to come to the head office in Telford for training, team days and other events.

About The Role

The Projects Administrator role provides essential operational and organisational assistance to ensure the smooth delivery of customer onboarding, implementation projects and integrations. This position enables Professional Services specialists to focus on strategic and technical tasks by managing scheduling, documentation, reporting, communication activities, and supporting the creation of high-quality PebblePad content and resources.

What you'll be doing

Project Coordination


Schedule customer meetings; onboarding, integrations and projects (solutions) workshops, and internal team check-ins. Maintain project timelines and update shared calendars. Send reminders for milestones, deadlines, and deliverables. Prepare agendas and take minutes for project-related meetings.




Documentation & Resource Management


Organise and maintain project documentation, including onboarding checklists and implementation plans. Version-control templates, workbooks, and workflows in shared repositories. Ensure all resources are accessible and up to date for the team and customers.




Customer Administration


Assist with initial account setup, registration forms, and enrolments for training sessions. Prepare and distribute welcome packs or onboarding guides. Track attendance and completion of training modules.




Data & Reporting


Compile data on implementation progress, training completion, and customer feedback. Generate reports for KPIs such as adoption rates and project status. Maintain dashboards for leadership visibility.




Communication Support


Draft and send customer communications (e.g., onboarding, integration, solutions emails, training reminders). Prepare presentation materials for customer meetings. Coordinate follow-up actions after workshops or training sessions.




Training & Event Logistics


Book venues or virtual meeting links for training sessions. Upload training materials to shared platforms. Attend training sessions to support the lead trainer. Track completion of PebblePad Academy modules and badge awards.




Content Creation Support


Assist in creating and formatting PebblePad templates, workbooks, and workflows for customer solutions. Support the development of training materials, guides, and resources for onboarding and Academy courses. Help maintain consistency and quality in content design by following brand and accessibility standards.




Quality & Compliance


Ensure documentation meets accessibility and compliance standards. Maintain audit trails for project activities and customer interactions.




Internal Team Support


Assist with resource allocation by tracking team availability. Organise internal knowledge-sharing sessions and maintain team documentation. Support onboarding of new team members by preparing induction materials.

About You - Essential Experience

HE/education setting experience. Working with teaching and learning activities and teams. Implementing and administering digital learning platforms. Supporting training, workshop and onboarding programmes. Project management experience around service delivery.

Essential Skills & Attributes

Strong organisational and time management skills. Excellent written and verbal communication. Proficiency in Microsoft Office and collaboration tools (Teams, SharePoint). Attention to detail and ability to manage multiple priorities. Customer-focused mindset with professionalism and discretion.

We believe in inclusion and diversity and are an equal opportunities employer.