Job Description

Job Introduction

Position Overview:

An opportunity has arisen to join the Home Ownership team. Our team is committed to providing a high-quality service to leaseholders and developing professional knowledge and skills to meet the organisations key objectives. We are keen to hear from people who have a can do attitude and are highly motivated to provide an excellent and proactive service in line with operational deadlines.

Who we are looking for:

To be responsible to the Property Accounts Manager for undertaking the collection of all income relating to Home Ownership Service (HOS) functions, including all service charges. To be responsible for managing a portfolio of accounts through the entire recovery process, taking effective action, including legal action, in line with Greenwich Council's recovery procedures and relevant legislation.


To provide a high standard of customer service to HOS customers, dealing effectively and efficiently with a wide range of enquiries, disputes and complaints, including MPs and Members enquiries.


You will have experience of undertaking administrative work in a busy office environment. You will possess effective time management skills, the ability to work under pressure, excellent attention to detail and the ability to maintain confidentiality.


Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.



For an informal chat or further information regarding the position, please contact Susannah Moore on 0208 921 4029 or via email susannah.moore@royalgreenwich.gov.uk

Diversity Statement:

Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

Advert Close:

All vacancies close at midnight unless otherwise stated.

Early Advert Close:

Royal Borough of Greenwich reserves the right to close any job advert earlier than the advertised closing date where there is reason to do so (for example high volume of applications).

How Applications are Scored:

Each application is scored according to how well the supporting statements addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statements section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application.

Salary:

Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.

Our Staff Values:

Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.