Job Description

Due to Re-organisation an excellent opportunity has arisen for an experienced, enthusiastic, customer driven, Property Administrator to join our Newcastle based Lettings agency

Candidates must have a minimum of 1 years' experience in an administrative, residential lettings, or customer service role. You will be a highly motivated, pro-active individual who is able to work independently or as part of a team and possess exceptional organisational and communication skills, both written and verbal.

The successful candidate will be responsible for helping to manage a portfolio of rental properties which will involve liaising with tenants, landlords and contractors on a daily basis, therefore it is essential you have excellent time management skills and are committed to delivering the highest levels of customer service.

The successful candidate will work at our Heaton Branch

Duties to include

Respond to incoming telephone calls promptly and professionally, resolving general queries, taking accurate messages, and routing calls as needed. Monitor and manage email correspondence, ensuring timely responses, clear communication, and accurate logging of information. Work with landlords to manage their properties professionally and efficiently. Processing Damage Deposits Assisting with Property Maintenance issues and enquiries Manage the scheduling, tracking, and renewal of statutory safety certificates, including Gas Safety Certificates (CP12s), Electrical Installation Condition Reports (EICRs), and other property compliance documentation General Office Administration Paying Utility Bills on behalf of Landlords Chasing Late Rents Manage tenant queries and support. Work with the Sales team to ensure New Lettings are turned around quickly and professionally Help generate standardised condition reports following inspection protocols. Arranging appointments
Qualities:

The successful candidate should possess:

An interest in property A strong customer focus. Good organisational and prioritisation skills. Good written and oral communication skills. A professional, positive, ambitious and enthusiastic approach. Self-motivation with a can do attitude. High accuracy levels and attention to detail. Ability to work on your own as well as in a team. Good administration and IT skills, including knowledge of MS Outlook plus confidence in using dedicated property management software. Thrive in a busy and demanding environment A passion for people and property Your client is one of the leading Letting Agents. Its Newcastle branch has plans for significant growth over the next few years, which means there is real potential to progress your career. Full, clean UK driving licence would be beneficial
Hours 30 hours Monday to Friday 10am until 4pm

Benefits:

Company events Company pension Petrol paid for any car journeys Flexible working if needed
Job Types: Full-time, Permanent

Pay: 19,047.60-24,414.00 per year

Benefits:

Additional leave Company car Company pension Free or subsidised travel
Experience:

Administration, customer service or property: 1 year (preferred)
Work Location: In person