Job Description

Administrator - Property Letting and Property Management

Location: Bath BA1 1HU

Contract Type: Initially Part-Time 3 days a week

Job Purpose:

To provide administrative support across all areas of property management, ensuring the smooth operation of property portfolios, excellent client service, and compliance with relevant legislation.

Key Responsibilities:

Administrative Support

? Maintain accurate digital records of property files, tenancy agreements, and

correspondence.

? Prepare and distribute documentation including leases, notices, and reports.

? Manage calendars, schedule inspections, and coordinate appointments.

? Handle incoming calls, emails, and queries from tenants, landlords, contractors.

Tenancy Management

? Assist with onboarding new tenants, including referencing and documentation.

? Track tenancy renewals, rent reviews, and lease expirations.

? Support the move-in and move-out process, including inventory checks and periodic

inspections.

? Maintain up-to-date tenancy CRM systems for residential tenancies and long lease

management.

Maintenance Coordination

? Log and track maintenance requests and ensure timely resolution.

? Liaise with contractors and suppliers to arrange repairs and services.

? Monitor service contracts and ensure compliance with health and safety standards.

Financial Administration

? Process invoices, rent schedules and other financial statements.

? Assist with rent collection and arrears management.

? Support budgeting and financial reporting for long leasehold property.

Compliance & Legal

? Ensure properties comply with relevant legislation (e.g., gas safety, fire safety, electrical

EPCs etc).

? Maintain records of inspections, certifications, and regulatory documents.

? Assist with insurance claims and legal notices when required.

Customer Service

? Provide professional and courteous service to tenants and landlords.

? Resolve queries efficiently and empathetically.

? Support marketing and communication efforts for vacant properties and new business.

Skills & Experience Required:

? Previous experience in property/block management roles desirable.

? Strong organizational and multitasking skills.

? Excellent written and verbal communication.

? Proficiency in Microsoft Office an advantage.

? Experience with property management software Alto, Goodlord, Re-Leased, Xero an

advantage but full training available.

? Knowledge of property legislation and tenancy law is desirable.

? Ability to work independently and as part of a team.

Qualifications:

? NVQ Level 2/3 in Business Administration or equivalent.

? ARLA Propertymark or similar qualification

? These qualifications would be an advantage but not essential.

Job Types: Part-time, Permanent

Pay: 15.00 per hour

Work Location: In person