Job Description

Property Manager - Bourne Estates

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Location:

Alton, Hampshire

Salary:

30,000 to 35,000 Annum

Team:

Bourne Estate Agents

About Bourne Estates

At

Bourne Estate Agents

, we pride ourselves on delivering exceptional service and peace of mind to landlords and tenants across Alton and the surrounding Hampshire area. As a leading local estate agency, we specialise in residential sales and lettings, built on trust, professionalism, and local expertise.


We're now looking for a proactive and organised

Property Manager

to join our dynamic team. If you're passionate about property, customer service, and building lasting client relationships, we'd love to hear from you.

About the Property Manager Role

As a

Property Manager

at Bourne Estates, you'll be the first point of contact for landlords and tenants, ensuring that every property in your portfolio is managed smoothly and to the highest standards. This is a varied, fast-paced role that combines administration, client liaison, compliance, and problem-solving -- making it ideal for an experienced

Property Manager

or a lettings professional ready to step up.

Key Responsibilities - Property Manager

Portfolio Management

Manage a portfolio of residential properties, ensuring all tasks are handled efficiently and professionally. Conduct regular property inspections and report on condition and maintenance needs. Arrange and oversee repairs, maintenance, and contractor work as needed.

Landlord & Tenant Liaison

Act as the main point of contact for landlords and tenants, resolving queries quickly and effectively. Handle renewals, deposit returns, tenancy extensions, and end-of-tenancy processes. Provide clear advice and support to clients to build trust and long-term relationships.
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Compliance & Legislation

Ensure all properties comply with current legislation, including Right to Rent checks, gas safety, EPCs, and deposit protection schemes. Keep accurate records and maintain up-to-date files for each property and tenancy. Assist with notices, renewals, and tenancy agreements in line with company policies.
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Administration

Update CRM systems with all property and tenant information. Process invoices, manage contractor payments, and handle day-to-day admin tasks. Work closely with the lettings team to ensure smooth handovers and seamless client service.

Problem-Solving

Proactively resolve maintenance issues, tenant complaints, or disputes. Mediate between landlords and tenants to ensure fair and timely outcomes. Handle emergency situations with efficiency and professionalism.

Skills & Experience - Property Manager

? Previous experience as a

Property Manager

or in a similar lettings/property management role.

? Strong knowledge of current lettings legislation and property compliance requirements.

? Excellent communication and customer service skills, with a friendly and professional approach.

? Highly organised, able to manage multiple tasks and deadlines.

? Confident using property software and Microsoft Office.

? Full UK driving licence (essential).

What We Offer - Property Manager

Competitive Salary:

Plus performance-related bonus potential.

Career Development:

Opportunities to grow and progress within Bourne Estates.

Training & Support:

Ongoing training to keep your skills and knowledge up to date.

Supportive Culture:

Be part of a collaborative, friendly, and driven team.

Benefits:

[Include mileage allowance, pension, wellness initiatives]

Why Join Bourne Estates as a Property Manager?

At

Bourne Estates

, our people are at the heart of what we do. As a

Property Manager

, you'll have the autonomy to build lasting client relationships and ensure our reputation for exceptional service continues to grow. You'll be supported by a friendly team, with plenty of opportunities to develop your career and make a real difference in the local community.