Job Description

About Cavello

Cavello Group is a privately-owned company with subsidiary companies operating across a wide range of market sectors in the United Kingdom and overseas and employs over 200 employees.

Cavello Group interests' span a broad range of sectors from, Technology, Sustainable Urban Development, Roofing Construction, Insurance, Property Management and Investments. Cavello Group's diverse holdings include, Langley UK, Pentagon Specialist Products, George & Grey Insurance and Urban EcoSystems, as well as dealing with associated businesses Cavello Investments and Silvestri Properties.

Job Purpose:

Silvestri Properties Ltd is a newly formed rapidly growing, property investment company, moving from family ownership into a formal business structure. We pride ourselves on upholding very high standards coupled with a sustainable long-term growth strategy. The company is looking for an experienced Property Manager to oversee all aspects of the company's portfolio of both commercial and residential properties across the country.

The company's objective is to provide good quality housing and commercial buildings to residents and private enterprise.

The Company wishes to successfully maintain and manage its existing properties as well as acquire additional assets in order to grow the company's portfolio over the long term.

The Company wants to promote good working relationships with all tenants and ensure that the properties are suitably maintained, statutorily compliant, responsibly managed and financially viable.

The Property Manager will, where practical to do so, be responsible for appointing and managing local Property Management Agents whose services the company utilises for day-to-day management of some of its properties across the UK and overseas. For some properties (mainly commercial assets) the Manager will liaise directly with the tenant and / or their facilities Management

team.

Key Responsibilities:

Ensure regulatory compliance for all properties. That properties are kept in good condition and working order and that they are safe places for residents and tenants to live and work. Maintain records of all statutory compliances and requirements pertaining to the safety of the property and that this is communicated and shared with managing agents and tenants. Keep the CRM system fully updated with all photographic, electronic mail, certification and licensing records, lease/tenancy agreements, property inspections and all other key aspects regarding each and every property within the portfolio. Where required, approve, plan, oversee and pay for necessary maintenance and upgrade works to assets in accordance with statutory and lease/tenancy requirements. Ensure the proper licences are in place for all properties for example; Local Authority Licensing requirements and HMO status. Ensure that all necessary insurances are in place to protect the business, it's assets and tenants. Organise and regularly carry out inspections of properties through the Property Management Agent(s) or directly with tenants to ensure properties meet the required standards and are being correctly used and maintained in accordance with leases, tenancies and statutory obligations. For commercial leases, organise condition surveys and schedules of dilapidations at the beginning and end of a lease respectively and negotiate acceptable settlement and expiry terms of the lease. Ensure that a full condition survey and inventory is carried out on every property at the beginning and end of every lease and tenancy period. From a sustainable perspective, ensure that every property gains a minimum Energy Performance rating of Grade C. Where properties fail to reach the required standard, put forward investment proposals to upgrade the Energy Performance of the property.

Tenant Management

Ensure that the company operates, at all times, in strict accordance with all legal standards, statutory regulations and good working and moral practices when dealing with both commercial and residential tenants. To keep up to date with, and apply as necessary, new legal requirements and obligations incumbent on the company to provide safe, quality housing and commercial property. (The company will provide the necessary support in training and development to ensure the post holder is always suitably qualified and equipped to successfully carry out the role). To deal with tenants in a respectful, considerate and proactive way and to deal with all issues quickly and effectively and maintaining open and honest communication at all times. Either through Managing Agents or directly, assess prospective residential and commercial tenants to ascertain their statutory, social, working and financial suitability to lease/rent company property. Ensure validation/verification checks are carried out in an open, transparent and comprehensive manner and, where checks are being undertaken by the company, ensure records securely used and stored. On behalf of the company, negotiate and agree new leases and tenancy agreements and ensure they are ethically sound, in accordance with current legislation and enforceable. When dealing with residential tenants ensure that the deposit is registered with an approved government scheme and that the tenant receives their copy of the Deposit Certificate. At the beginning and end of each lease/tenancy ensure that utility readings are recorded, and suppliers duly informed of a change of occupancy and that the local authority is also informed of the change for council tax or commercial rates purposes. Where disputes arise and legal proceedings necessary, prepare all supporting documentation evidencing the history and background to any breach of lease/tenancy and provide to acting solicitors and, or, directly to the court. Track, monitor and reference all key dates reference court hearings and court decisions. Where enforcement action is necessary appoint the correct agencies to take the appropriate action.

Financials and Investments

Liaise with Managing Agents and directly with tenants, as required, to ensure prompt payment of monthly/quarterly rental payments and issue supporting statements. Deal quickly, fairly and effectively with non-payment and any arrears and report issues to senior management immediately. Take necessary steps to remedy the arrears and deal with the issue as quickly as possible. Oversee necessary maintenance, upgrade and investment works as required and authorise payments to contractors, designers and surveyors when necessary. Evaluate the value of rent indemnity insurance to protect against non-payment and potential legal actions and utilise where deemed necessary relative to the strength of tenant financial assessment and covenant strengths. Report financial risks to the Group Management Accountant on a monthly basis. Report monthly on company overheads, general expenditure and overall performance against planned budgets and provide ongoing narrative and meaning to the financial numbers of the business, and develop a cost management and reduction strategy where appropriate across the business. Ensure mortgage payments, service charges and ground rents are paid on time. That mortgage terms, interest rates and general terms and conditions are regularly monitored. Where fixed term interest rate agreements expire carry out detailed market research and recommend new lenders, fixed terms and interest rates taking into consideration the cost of switching assets from one lender to another. Manage all Property Management Agents and negotiate acceptable commercial terms based on varying service level provisions offered as well as the number of individual units they manage for the business. Regularly evaluate service performance and determine whether value for money. Ensure that all insurances are regularly reviewed and kept up to date. At time of renewal undertake market research to ensure the business sources and negotiates the best insurance products on commercially acceptable terms. When directed carry out market research to determine and source the type of property to acquire, its location (domestic or overseas), expected yield and cost to purchase. Determine/recommend whether the property is ready for immediate rental, subject to statutory and quality standards, or whether the property requires refurbishment and investment in order to yield greater return longer term. Provide cost plans and budget estimates for any intended refurbishment works along with anticipated timings. In conjunction with senior management liaise and negotiate with Estate Agents, Solicitors, Brokers and Lenders and oversee the entire purchasing process through to completion.
As a Silvestri Properties employee you will be expected to:

Embrace and apply the values that are important to the business and ensure they are clearly manifest in all aspects of the role as described. That the organisation's SPIRE values are implemented. Which are; Safety Purpose Innovation Responsibility Expertise Ensure that you fully understand the company business plan and how the key objectives impact your day-to-day responsibilities. Always maintain a smart and professional appearance whenever and wherever representing the company. Liaise with your line manager and ensure you fully understand and are supported to achieve your objectives and goals. Liaise and communicate with colleagues in a respectful, considerate and proactive manner. Treating others as you would want to be treated.
The above list is not an exhaustive list; postholders are expected to be professional, cooperative and flexible in line with the needs of the post and the company.

Qualifications:

Degree, relevant professional qualification or equivalent (desirable)

Member of the National Residential Landlords Association - NRLA (desirable)

Experience

Relevant experience in a landlord and tenant management and related environment or similar where relationship management is paramount.

Experience of maintaining and developing customer and contractor relationships.

Experience of working in the property management sector dealing with tenants, contractors as well as legal and financial professionals.

Experience and knowledge of regulatory and compliance requirements governing the letting of housing and commercial property within the sector. Ideally, both domestic and overseas.

Experience of developing detailed lease and tenancy agreements and be able to understand detailed survey reports and decipher regulatory requirements and actions.

Working to tight deadlines and communicating with multiple parties at the same time as well as managing financial budgets, quality of works and time.

Experience of delivering detailed financial, legal and construction-based presentations to senior members of the company.

Experience of working to and achieving time, quality and financial targets.

Experience of negotiating new lease contracts as well as terminating existing ones and agreeing works required under a schedule of dilapidations.

Experience of both acquiring and disposing of property assets.

Knowledge

Knowledge of relevant building regulations and compliance matters associated with the property sector.

Knowledge of the legal and regulatory obligations incumbent on landlords and a good understanding of the regulatory framework governing landlord and tenant relationships.

Knowledge of good working practices and codes of conduct/standards for landlords in the property sector.

Knowledge of the legal rights and services that tenants have a right to expect and demand.

Knowledge and experience of general building practices and emerging trends in the housing and commercial property sector.

Awareness of any NRLA developments and new guidelines.

Skills and Abilities

Ability to absorb, interpret and understand technical information, applying to your daily responsibilities.

Ability to act upon your own initiative.

Ability to plan and organise your time effectively, prioritising key activities and tasks.

Excellent customer care and interpersonal skills.

Excellent people skills with the ability to negotiate with and influence audiences.

High quality and customer service orientation.

Able to successfully monitor the performance of contracts - within a performance management & improvement culture.

Ability to self-assess your own performance and continually improve against the objectives set.

Ability to think and act creatively and innovatively to meet the needs of the business.

Ability to contribute to and monitor budgets.

Ability to build relationships; communicate and negotiate effectively, work under pressure, multitask and maintain high level of attention to detail.

Excellent oral, presentation and written communication skills.

Additional Requirements

Able to use a PC including Microsoft Office applications and other relevant software as used by the organisation.

Commitment to achieving high quality outcomes.

This role requires the post holder to be an Essential Car User, hold a full UK driving licence, have access to a vehicle and, where necessary, visit various sites and property locations across the UK.

This role requires the post holder to work flexibly outside of normal office hours as required.

As part of your duties, you may need to make yourself available for Foreign Travel. As such you must be in the possession of a valid passport.

Job Types: Full-time, Part-time, Permanent

Pay: 29,500.00-30,000.00 per year

Expected hours: 30 per week

Work Location: In person