Job Description

Key details


Location: Edinburgh
Department: Lettings
Reports to: Associate Director
Hours per week: 37.5 hours
Hours of work: Monday to Friday (09:00 - 17:30)


About the role


The principle aim of the Edinburgh Lettings Team is to ensure an exceptional customer experience is provided to all our customers. As the principle point of contact for your tenants and landlords, you'll be required to build quality, lasting client relationships by working closely with colleagues in your team, supporting Rettie in achieving a market-leading position.


As Property Manager, you will be responsible for all aspects of the lettings management process across your portfolio of properties from finding tenants to arranging day-to-day maintenance. Together with your team, you will ensure our processes are continually reviewed to deliver the best possible client experience which will maximise the fee income of our landlords' assets.


About you


Ideally, we are looking for an ARLA (or equivalent) qualified Property manager with at least two years' experience in the Lettings industry. You will hold a full UK driving licence.


We would love to hear from you if you have excellent people skills, enjoy problem solving and working within a close-knit, friendly team.


Key responsibilities


Driving Portfolio Performance- to constantly improve the performance of the assets within your portfolio, retaining clients and promoting portfolio growth.


Ensuring 100% compliance with regulatory standards
Minimising void periods
Increasing rents mid-tenancy in line with lease terms
Minimising arrears
Promoting investment and upgrading works
Effective management throughout the duration of the tenancy
Managing Administration- Full responsibility and accountability for all aspects of the lettings and management process across your portfolio (assisted by a portfolio administrator) including:
Full compliance management of all safety testing and the installation and maintenance of detection equipment
Detailed client information collection and due diligence including money laundering verification
Accurate and detailed property marketing accompanied by a high standard of marketing images
Effective management/overseeing of all tenant referencing/move-in processes
Detailed and objective client reporting following regular property inspections
Efficient and diligent processing of any maintenance requests and contractor invoices
Overseeing administration of HMO licensing issues including applications and renewals in the portfolio
Efficient administration of all checkouts, deposit deductions/releases, tenant swaps, early exits and ownership changes
Overseeing administration of utility notifications and the accurate processing of void period costs.


Key requirements


Essential


Full, clean driving licence
Working towards MARLA
Detailed knowledge of the PRS
Detailed knowledge of the PRT legislation
Detailed knowledge of the Edinburgh lettings market
Proficient in the use of IT systems including MS Word, Excel & Outlook
Experience in the management of client relationships
Experience in conflict resolution and negotiation
Desirable
Previous management of a residential property portfolio under a portfolio management structure
Use of REAPIT or experience using property software
The ability to analyse the performance of residential assets and produce investment appraisals
MARLA qualified


Competencies


Customer focused
Teamwork
Effective Communicator
Effective under pressure
Organisational Ability
Relationship Building


About us


When you join Rettie, you'll discover the difference you can make. We're a growing and ambitious company, but at our foundations, we have a family feel. We care about our people; we want them to prosper and realise their potential. We are proud that our values of Teamwork, Determination, Dependability and Ambition guide our actions and behaviours towards our clients and each other, daily. Based on these values, we aspire to cultivate and grow diverse, capable teams in an environment which will help you realise your career potential.