Job Description

An exciting and challenging opportunity has arisen for an Assistant Manager to join a well-established lettings agency in North Leeds.

The successful candidate will adopt overall responsibility for the day to day 'front office' management of a busy student-based lettings office; ensuring that service levels are met including sales, support and customer service.

The role includes

Overseeing the front office Property maintenance management Customer relations Pre and post letting administration Diary management Monitoring email responses and response times

The key responsibilities will be:

Keeping up with current legislation in terms of HMO Licenses, Gas Safety Inspections, Electrical Testing and EPC certificates Debt management Tenancy Renewals Website management for the client and any linked accounts. Including coordinating and updating images, prices and availability dates Complaints management Dealing with deposit returns, including any disputes and supplying evidence Staff management Coordinate bills inclusive packages with relevant parties on the MD's behalf Liaise with other local agencies and to provide information for advertising and prices for properties Organise the annual changeover of properties for approximately 600 tenants, including coordinating inspectors and cleaners, and ensuring all necessary paperwork is administered to tenants Keeping up to date with GDPR Previous experience using systems such as Xero, Arthur and Fixflo are preferred but not essential as training will be given.
This is an extremely competitive and demanding environment meaning the successful candidate will need to be both confident and resilient in their approach. Standard hours of work are Monday - Friday 9.00am - 5.30pm with a requirement to work later at peak times and some weekends with time given back in Lieu.

Applicants Must have a valid UK Driving Licence

Job Type: Full-time

Pay: 33,000.00-35,000.00 per year

Work Location: In person