Job Description

Welcome to DJ Alexander, where we know Scotland inside out. As part of Lomond, the UK\'s leading network of lettings and estate agencies, we\'re proud to cover Edinburgh, Glasgow, St. Andrews and Aberdeen with over 200 staff ready to assist our customers. With our team\'s extensive industry expertise and local knowledge, we\'re here to help people find, sell, and let their property. Now, we\'re happy to offer you an exciting opportunity to join our dynamic team as an Property Manager. This is a job share, permanent position located in Riverside Drive, Aberdeen. You\'ll enjoy a workweek of Wednesday afternoons, Thursdays 9am-5pm Friday 8.30am-5pm. The FTE salary ranges from \xc2\xa319,000 to \xc2\xa322,000. What the job involves:-

• Job share management of a portfolio of approx. 160 properties, working on behalf of our landlords to drive added value performance and provide high quality service to tenants and landlords alike.
  
• Carry out external visits, including final inspections and interim inspections, as well as ad hoc visits on their properties
  
• Developing strong relationships with landlords and tenants ensuring familiarity with the landlords and the properties to identify any concerns with management before they become too great
  
• Develop relationship management skills, visiting and contacting landlords on a regular basis.
  
• Manage the tenant journey through the tenancy ensuring they have no concerns, to improve the success rate in ROD disputes
  
• Dealing with complaint handling to effective resolution.
  
• Respond to customer concerns timeously ensuring professionalism at all times in both written and verbal communication
  
• Ensure that all customers are treated with respect, including tenants, landlords or contractors
  
• Assisting if necessary with the finance team to ensure rent accounts for portfolios are being managed appropriately and influencing where possible
  
• Accountable for own portfolio, ensuring all activity is undertaken and meeting targets set by the Senior Portfolio Manager.
  
• Develop strong links with both their tenants and landlords to ensure that any concerns with the property are dealt with efficiently and promptly.
  
• Liaise with other departments and contractors to ensure all matters at their properties run smoothly
  
• Working with compliance department to ensure portfolio remains compliant with all required legislation

We\xe2\x80\x99re not just looking for someone who fits our team: we want to be a good fit for you too! We\xe2\x80\x99re looking for individuals with qualities such as:-

• Proven experience in property service or customer service experience
  
• Verbal and nonverbal communication skills
  
• Ability to delegate
  
• Proven customer service skills
  
• Good organisational skills with a problem-solving ability
  
• Good communication/negotiation skills and very competent in resolving conflict and potential disputes
  
• Confident at relaying information
  
• Born multi-tasker with the ability to prioritise
  
• Ability to remain calm under pressure
  
• Good IT skills, MS office and call centre equipment/software programmes
  Legal Right to Work in the UK

At DJ Alexander, we believe in taking care of our people. That\'s why we offer some amazing perks and benefits through our engagement platform, LOMONDlife. Here\xe2\x80\x99s what you can look forward to:-

• Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
• Our Employee Assistance Programme offers free counselling support sessions.
• Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday.
• Get the latest gadgets and appliances with our Smart Tech Scheme.
• We\'re committed to reducing our carbon footprint with our Cycle2Work Scheme.
• We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
• You\'ll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
• Celebrate your loyalty with special days and celebrations for length of service.
• Planning for retirement? We\'ve got you covered with that important pension pot.
• We\'ll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
• And of course, we like to have a little fun too! Our company socials bring our people together. So work hard, and then socialise even harder!

We\'re excited to offer these amazing benefits to our hardworking teams. It\'s our way of showing appreciation for your dedication. At DJ Alexander, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives. Join us and experience a workplace that truly values you. Apply today! All offers are conditional on verification of the right to work in the UK, and a successful background screening check. This check will include verification, qualification verification (if relevant) and a basic criminal check. Further details of this policy and procedure will be sent to you if successful along with any conditional offer.