Job Description

Job Title: Property Manager / Maintenance Coordinator

Reporting to: Head of Maintenance Operations

Salary: 28,000 - 34,000 per annum

About Us

The Property Company is a dynamic and growing property-management firm committed to delivering excellent service to landlords and tenants alike. We pride ourselves on swift, professional, and reliable maintenance coordination across our property portfolio.

The Role

We are looking for a proactive, organised, and detail-oriented Maintenance Coordinator to manage a designated property portfolio. You will act as the central point of contact for tenants, landlords, contractors, and internal teams -- ensuring all maintenance issues are handled efficiently and to a high standard.

Key Responsibilities

- Respond to day-to-day maintenance enquiries (e.g. leaks, boiler issues, general repairs)

- Raise work orders and monitor jobs to ensure timely completion

- Coordinate sub-contractors and in-house maintenance teams

- Receive, verify and process contractor invoices within required timeframes

- Review property inspection reports and follow up where necessary

- Manage key control (logging in/out, tagging and issuing keys)

- Liaise with tenants and landlords to schedule and complete repairs

- Maintain full responsibility for your assigned property portfolio ("patch")

- Support the team with ad-hoc duties when required

Essential Knowledge

- GDPR compliance

- Health & Safety requirements relevant to residential properties

- Understanding of safeguarding (adults and children)

- Awareness of tenancy legislation, including breaches and handling complaints

Key Skills & Qualities

- Strong communication: professional and clear with tenants, landlords, contractors and internal teams

- Excellent organisation & time management: able to prioritise, manage multiple work orders and maintain accurate records

- Problem-solving: assess issues quickly and make informed decisions, preventing escalation

- Contractor coordination: scheduling works, reviewing quotes and ensuring quality standards

- Attention to detail: accurate administrative work, error-free reporting and consistent follow-ups

- Reliability & ownership: takes responsibility from start to finish and keeps all parties informed

- Customer service mindset: calm, polite, and solution-focused in all interactions

- IT confident: Experience with REAPIT and ServiceM8 is highly desirable; quick to learn new software

Key Performance Indicators

- Immediate action on emergency maintenance enquiries per repair response schedule

- All maintenance issues raised within 1 working day

- Urgent repairs completed within 3 working days; non-urgent within 15

- Inspection reports issued within 5 working days; same-day action for any Health & Safety findings

- Daily response to voicemails and return of missed calls

- Emails responded to same day or acknowledged as a minimum

- Weekly organiser review and updates

- In-house operative packs and contractor invoices processed within 20 days

- Keys logged in/out on the same day

Why Work With Us

- A supportive and collaborative team environment

- Clear responsibilities and ownership of your own property portfolio

- Opportunities for professional growth as the company expands

How to Apply

Please send your CV and a short cover letter explaining why you are a great fit for this maintenance-focused role at The Property Company.

Job Type: Full-time

Pay: 28,000.00-35,000.00 per year

Benefits:

Canteen Company events Company pension On-site parking Referral programme
Experience:

Property Management: 2 years (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person