Job Description

We're on the lookout for an enthusiastic and organised individual to join our busy Lettings Property Management department based in our Low Fell branch. This is a full-time, office-based role focused on administration and customer service.

About the Role

As part of our friendly and fast-paced team, you'll be managing a portfolio of rental properties. This means building strong relationships with landlords, tenants, and contractors, and ensuring everything runs smoothly day to day. If you're someone who thrives on variety and enjoys helping people, this could be the perfect role for you.

You'll be handling a wide range of tasks - from coordinating maintenance to processing tenancy agreements - so being able to multitask, prioritise effectively, and stay calm under pressure is key.

What You'll Be Doing

Managing a portfolio of residential properties Coordinating regular property inspections and discussing outcomes with landlords and tenants Preparing and organising tenancy agreements and renewals Handling tenant referencing and application processing Responding to maintenance issues and working with contractors Liaising with landlords, tenants, local authorities and other stakeholders Carrying out general office admin: answering calls, inputting data, filing, and other support tasks Supporting the wider team as needed in our busy office

What We're Looking For

While experience in lettings is a bonus, it's not essential - we'll provide full training for the right person. What really matters is a can-do attitude and a genuine passion for delivering top-notch service.

You'll Need To Be:

A great communicator with a friendly phone manner Confident working with IT systems (basic skills are fine - we'll show you the rest!) Calm and solution-focused, even when things get busy Well-presented and professional A team player who's happy to pitch in wherever needed Organised, efficient, and able to manage multiple priorities
If you're proactive, people-focused, and ready to grow your career in a supportive and fast-moving environment, we'd love to hear from you!

Office hours are Monday-Friday 9am-5.15pm, and you will be required to work Saturdays 9-1pm on a rota basis.

Job Types: Full-time, Permanent

Pay: From 12.21 per hour

Benefits:

Company events Employee discount
Ability to commute/relocate:

Low Fell NE9: reliably commute or plan to relocate before starting work (required)
Experience:

Property management: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person