Job Description

Job Title:

Billings & Renewal Support Advisor

Location:

Bishops Stortford

Job Type:

Full-Time, Fixed-Term (Maternity Cover)

Salary:

24,000 - 27,000 per annum + Benefits

Reports to:

Billings & Renewal Support Team Leader

About the Role

It's a really exciting time to join the

AIG Group of Companies

, and we're committed to supporting and nurturing you in your role. You are integral to our ongoing success and growth.


Our mission is simple:

'Investing in People In Property.'

This job description outlines the core responsibilities and expectations of your role. It is not exhaustive or rigid -- our business evolves, and so might your role. We review job descriptions annually and encourage open dialogue around career progression and development opportunities.

Role Purpose

As a

Billings & Renewal Support Advisor

, you play a vital part in managing tenancy renewals and rent collection across our residential lettings portfolio. You will be the key point of contact once the branch has negotiated renewal terms with the landlord, taking full ownership of the tenant negotiation and agreement execution process. Additionally, you will be responsible for proactively chasing rent arrears, ensuring landlords are kept fully informed throughout.


This is a critical, customer-facing role requiring accuracy, timeliness, and excellent communication.

Key Responsibilities

Tenancy Renewals

Manage tenant negotiations to agree renewal terms. Liaise with landlords and branches to confirm final agreements. Create and issue tenancy agreements via the

Goodlord

platform or prepare

Section 13 Rent Increase Notices

using

Reapit

. Ensure timely completion of tenancy agreements in advance of the new term start date. Maintain up-to-date records in

Reapit's Renewal Negotiation tab

, completing the process checklist for each case. Apply relevant renewal fees to landlord accounts following execution.

Rent Arrears Management

Follow a structured daily arrears-chasing planner aligned with AIG processes and timescales. Communicate with tenants regarding outstanding payments and repayment expectations. Send formal arrears letters and emails as required, documenting all correspondence accurately. Ensure landlords are kept informed throughout any arrears cases.

Collaboration & Reporting

Work closely with the branch network using our task-based system to ensure clarity on task ownership and accountability. Provide exceptional customer service at every stage of landlord and tenant interaction. Monitor and report on performance targets, including:

+ Achieving a

75% tenancy renewal penetration rate

.
+ Reducing the percentage of properties on periodic tenancies to

15% or below

.

Qualifications & Skills

Minimum

2-3 years' experience

in lettings, tenancy renewals, or residential property management. Strong understanding of property legislation, including

Section 13 notices

and standard tenancy agreements. Experience using

Reapit

,

Goodlord

, or similar lettings software platforms is highly desirable. Financially literate with experience in processing landlord fees and managing arrears. Excellent written and verbal communication skills, particularly in negotiation and customer care. Strong organisational skills and attention to detail. A collaborative, proactive approach to working across teams.

Why Join Us?

Competitive Salary & Benefits:

24,000 - 27,000 per annum, plus holiday entitlement, pension scheme, and optional healthcare.

Supportive Culture:

Work within a close-knit, professional team in a business that values collaboration, initiative, and integrity.

Career Growth:

Access to development opportunities and potential long-term progression within the AIG Group of Companies.

Recognition & Purpose:

Be part of a company that values your contribution and empowers you to make a meaningful impact.

How to Apply

If you're an organised, customer-focused professional with experience in tenancy renewals or lettings administration, we want to hear from you! Join us at a pivotal time in our growth and be part of something rewarding.