Job Description

Employment Type:

Permanent, Full Time

Hours of Work:

37.5 hours per week, worked flexibly across Monday to Saturday between 09:00-17:00, plus participation in an out-of-hours rota

Location:

Saxmundham (office based, with occasional local travel)

#

What you'll be doing

Our Property Management Service is a critical, fast-moving department that keeps everything running smoothly behind the scenes. As a Property Management Coordinator, you'll be right at the centre of the action.


This is a

busy, varied and often high-pressure role

, where priorities can change quickly and no two days are ever the same. You'll be predominantly

office based in Saxmundham

, managing a large and diverse property portfolio, with

occasional travel

to properties, suppliers or homeowners when needed.


You'll thrive if you enjoy juggling multiple tasks, solving problems under pressure, and working with a wide range of people to make things happen.


You'll be responsible for:

Coordinating cleaners, housekeepers, gardeners and maintenance contractors to ensure properties are guest-ready Managing schedules and providing accurate timescales for property preparation and turnaround Handling guest and homeowner queries before, during and after stays, often in time-critical situations Managing feedback and complaints around housekeeping and property standards, resolving issues calmly and professionally Carrying out proactive property inspections and offering constructive feedback to homeowners and suppliers Heading out occasionally to meet suppliers or homeowners, assist guests or carry out spot checks Maintaining accurate records and keeping systems up to date in a fast-paced environment Supporting our out-of-hours service on a rolling rota, assisting guests with emergency issues during their stay

+ Calls are paid as overtime, with a 25 retainer for evenings

#

You'll have

We know the perfect candidate doesn't exist. If this sounds like your kind of role and you can do most of the below, we'd love to hear from you.

A friendly, confident and resilient approach, with previous customer service experience Strong organisational skills and the ability to manage competing priorities under pressure A proactive, problem-solving mindset and the confidence to make decisions Excellent communication skills, with the ability to set and manage expectations clearly A willingness to roll up your sleeves and get involved in a wide variety of tasks Experience in property letting, housing, estate agency or the travel industry (advantageous but not essential) A full UK driving licence (essential due to occasional travel requirements)
#

What's in it for you?

We believe in taking care of our people. As well as joining a growing company with a great culture and genuine opportunities to develop, you'll receive:

25 days' paid holiday plus bank holidays (pro rata for part-time hours) An additional day off for your birthday or a loved one's birthday 500 contribution towards a holiday of your choice each year A paid volunteering day for a charity close to your heart Friends and family holiday discount scheme Life assurance for peace of mind Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions and more Exciting social events, including our much-loved Christmas parties
#

Who are we?

We're Travel Chapter - the holiday home people - and we're on a mission to showcase great places to stay across the UK. From cosy cottages to coastal escapes, we connect guests with memorable stays while supporting homeowners and local communities.


We're proud to have been named one of the

Sunday Times Best Places to Work 2024

, and we're a

certified B Corp

, committed to balancing profit with purpose.


Our people-first culture means everyone is welcome, ideas are encouraged, and support is always close by.


Diversity and inclusion are central to our success. If you need any adjustments to the application or selection process, please let us know and we'll be happy to help.

INDALL